> Markdown version of [/jobs/ext/3110122-director-process-transformation-business-process-improvement](https://www.wearedevelopers.com/jobs/ext/3110122-director-process-transformation-business-process-improvement). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Director, Process Transformation & Business Process Improvement

- **Company:** Mastercard
- **Location:** Arlington, VA, United States
- **Salary:** $185,000.0 - $235,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Analysis, Business Process Model and Notation, Business Process Modeling, Microsoft Visio, Scrum Methodology, Workflow Management Systems, Performance Monitor
- **Published:** September 27, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2989445013-2

## About the Role

* Business process redesign
 * Lean/Six Sigma methodologies
 * Change management
 * Project and program management
 * Agile frameworks (Scrum/SAFe)
 * Data analysis and KPI development
 * Stakeholder management and communication
 * Business process modeling (BPMN/Visio tools)
 * Automation and workflow tools (e.g., RPA)
 * Strategic planning and roadmap development

## Description

Mastercard seeks a Director, Office of Transformation Process Redesign to lead large-scale process improvement initiatives across our global technology organization. In this role, you will partner with senior leaders to assess current workflows, define future-state processes, and deliver measurable efficiency, quality, and customer experience gains. You will design and implement transformation roadmaps, apply Lean/Six Sigma and Agile methods, and oversee cross-functional project teams. The role includes setting KPIs, driving change management, and ensuring sustainable adoption of redesigned processes in a fast-paced, innovative environment., * Lead enterprise-wide transformation and process redesign initiatives

 * Assess current workflows and define future-state processes and roadmaps
 * Apply Lean, Six Sigma, and Agile methods to improve efficiency and quality
 * Collaborate with senior leadership to set transformation priorities and KPIs
 * Oversee cross-functional project teams and manage project delivery
 * Drive organizational change management and stakeholder engagement
 * Monitor performance metrics and ensure sustainability of improvements
 * Identify automation and technology enablement opportunities
 * Develop governance standards and best practices for process redesign
 * Coach leaders and teams on continuous improvement methodologies


## Related Videos

- [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up)
- [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Intelligent Automation using Machine Learning](https://www.wearedevelopers.com/videos/157-intelligent-automation-using-machine-learning)
- [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)

## Related Articles

- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Velocity with Guardrails: How Technical Teams Can Move Fast Without Losing Decision Integrity](https://www.wearedevelopers.com/magazine/747-velocity-with-guardrails-how-technical-teams-can-move-fast-without-losing-decision-integrity)
- [ I Gave a Video Editor More Autonomy Than a Trading Bot. On Purpose.](https://www.wearedevelopers.com/magazine/773-i-gave-a-video-editor-more-autonomy-than-a-trading-bot-on-purpose)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)