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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (USA) Senior Manager, Technology Operations - **Company:** Wal-Mart Stores, Inc. - **Location:** Bentonville, AR, United States - **Experience:** Expert - **Salary:** $90,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Web Accessibility, Data Analysis, Information Systems, Web Content Accessibility Guidelines, Information Technology, Data Analytics - **Published:** September 27, 2026 - **Apply:** https://dejobs.org/x/x/0AC20D159CAD404C931486F5804E8B92/job/ ## About the Role * Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments. * Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs. * Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention. * Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact. * Excellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.Option 2: 7 years' experience in project management, program management, program operations, or related area.2 years' supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. ## Description The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Focused on clear communication, problem-solving, and data-driven decisions, the team advances scalable technology operations that consistently improve customer experiences and business outcomes, contributing to Walmart's commitment to delivering value and operational excellence. What you'll do: * Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion. * Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions. * Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support. * Use data and customer insights to identify friction points, prioritize improvements, and measure experience health. * Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Oh S***! 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