> Markdown version of [/jobs/ext/3110280-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/3110280-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician - **Company:** ANTHONY VICKERS TYRONE - **Location:** Houston, TX, United States - **Salary:** $52,291.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Microsoft Office, Network Architecture, Networking Basics, Computer Equipment, Information Technology, User Accounts - **Published:** September 27, 2026 - **Apply:** https://www.dice.com/job-detail/a1dfa23a-b1aa-4072-9a10-8c413d3bc8bc ## About the Role All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 35 wpm and 80% accuracy. Please see testing instructions in the General Information section below. Education and Experience: * High School Diploma or GED equivalent from an accredited educational institution. * Experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively. * Experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office. * Experience in end-user training or support. Knowledge, Skills and Abilities: * Familiarity with basic networking concepts and protocols. * Strong leadership skills. * Ability to work under stress and manage multiple projects simultaneously. * Excellent verbal and written communication skills. * Excellent customer service skills and ability to handle customers politely and courteously. * Excellent analytical, decision-making, and organizational skills. * Ability to advance at designated career development pace. * Ability to expand technical skills through personal study or outside schooling when necessary. * Ability to work in a team environment and independently. * Ability to act as a role model for professionalism. * Ability to lift and move a minimum of fifty pounds (50lbs). * Ability to train others. * Ability to work under strict time constraints, prioritize work, and meet deadlines. * Eligibility for employment in the United States., * Associates Degree in Computer Science or a related field of study preferred. * A+ Certification is preferred., Do you have a high school diploma or a G.E.D. equivalency?Qualifying information must be documented in the Education section of your application. * Yes * No 02 Do you have an Associates degree (or higher degree) in Computer Science or a similar field of study? ## Description As a Helpdesk Technician, you will play a crucial role in our IT support team, providing technical assistance and support to our employees, customers, and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues, ensuring the efficient operation of our organization's IT infrastructure while delivering exceptional customer service., * Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively. * Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime. * Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability. * Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols. * Escalate complex technical issues to senior technicians or system administrators, providing detailed information and recommendations for resolution. * Document support interactions, solutions provided, and troubleshooting procedures, maintaining accurate records for future reference. * Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security. * Assist in the planning and implementation of IT projects and initiatives, contributing valuable insights and technical expertise. * Stay informed about technological advancements and best practices in IT support, actively participating in professional development activities and knowledge sharing sessions. * Foster positive relationships with end-users, customers, and partners, delivering superior customer service and support experiences. ., * Working in a technical support role or similar position resolving IT issues. * Providing end-user training or support. * Installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office. * None of the above ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)