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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician III - **Company:** The Playlist LLC - **Location:** Missoula, MT, United States - **Experience:** Experienced - **Salary:** $46,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Microsoft Azure, Software as a Service, Collaborative Software, System Configuration, Issue Tracking Systems, Network Troubleshooting, Software Maintenance, Okta, Software Troubleshooting, Microsoft InTune, Slack, Casper Suite - **Published:** September 27, 2026 - **Apply:** https://www.juju.com/job/16_78df9bfd1 ## About the Role * Must be based in Missoula, MT and willing to work on-site at the office * 4+ years of experience working within IT * Expert knowledge of both the Windows + Mac operating systems * Advanced internet/network troubleshooting capabilities * Intermediate knowledge of identity providers (azure, okta, etc), distribution groups, security groups, and access control * Intermediate expertise in how systems interact * Extensive experience working with endpoint management or EDRs (Crowdstrike), and mobile device management (Intune, Jamf) * Advanced proficiency with collaboration tools (Word, Excel, Slack, etc.) * Strong understanding of the user account lifecycle in various SaaS apps * Ability to use the tools and documentation at hand to research solutions for IT problems * Excellent oral and written communication and documentation skills Work Environment and Travel Requirements: * In-person Missoula, MT office * Dexterity of hands and fingers to operate a computer keyboard. * This position is mostly stationary and will be required to remain stationary for extended periods of time. * Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. * The noise level in the work environment is usually moderately quiet. ## Description The IT Service Operations team is responsible for the day-to-day IT support for Playlist. This includes support for hardware, software, SaaS, as well as onboarding & offboarding of employees and contractors., IT Technician III is a part of our support function in the IT helpdesk and an escalation point for other IT Technicians. This position supports the organization's employees in accessing their corporate credentials, tools, and hardware. The role requires clear communication, troubleshooting capabilities, and impeccable customer service. Employees in this role are comfortable with all types of software or hardware issues and require minimal support from other team members., * Part of our IT Helpdesk team, assisting with advanced technical issues and any day-to-day tickets as needed in the rotation * Serve as a technical escalation point * Provides guidance and support to more junior team members on challenging problems. * Begin to take ownership of certain processes or projects * Drive direct improvement to IT policies or processes with new workflows * Respond to IT support requests submitted through ticketing system or other support channel * Provide empathetic and knowledgeable support to employees * Installing, configuring and maintaining software and hardware * Diagnosing and troubleshooting software and hardware issues * Maintaining and updating technical documentation regularly * Comfortably translate technical concepts to employees * Supports on-site office and workspace services needs, including workplace/facilities-related IT requests, equipment setup, and general office technology support, By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)