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# Help Desk Support Specialist

- **Company:** H2 Performance Consulting Corp.
- **Location:** Organ, NM, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, User Administration
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_5738538b3

## About the Role

Direct Relative Experience Required

 * 3-5 Years of Help Desk specific skills

High School Diploma, or related discipline

Certifications (Must possess one of the following):

 * CompTIA A+ CE
 * CompTIA Network + CE
 * Systems Security Certified Practitioner (SSCP)
 * CCNA-Security
 * Clearance: At minimum Secret level clearance required to start on contract

## Description

H2 Performance Consulting (H2) is seeking a Help Desk Support Specialist to support our help desk at the White Sands Missile Range in White Sands, NM. This help desk performs Tier 1 - 3 requirements and supports an estimated 2,500 customers. This work will be performed 100% on-client site on a prescribed RDO schedule.

The Help Desk Support Specialist responsibilities will include:

 * Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
 * Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
 * Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
 * Ensures the timely process through which problems are controlled.
 * Problem recognition, research, isolation, resolution, and follow-up steps.
 * Supports end users on a variety of issues.
 * Identifies, researches, and resolves technical problems.
 * Responds to telephone calls, email, and personnel requests for technical support.
 * Documents, tracks, and monitors the problem to ensure a timely resolution.
 * Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.


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