> Markdown version of [/jobs/ext/3111715-analyst-for-knowledge-and-content-management](https://www.wearedevelopers.com/jobs/ext/3111715-analyst-for-knowledge-and-content-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst for Knowledge and Content Management - **Company:** Maximus, Inc. - **Location:** Albuquerque, NM, United States (Remote available) - **Experience:** Expert - **Salary:** $69,900.0 - $105,900.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Document Management Systems, Knowledge Management, Microsoft Software, Microsoft SharePoint, Value Engineering - **Published:** September 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/sr-analyst-for-knowledge-and-content-management-remote-albuquerque-nm--4560152c-6105-4065-8d84-9001070d7734 ## About the Role Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. - 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law. Preferred: - Relevant experience working within the US federal government (federal employee, federal contractor or supporting a federal client). - Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management. - Experience developing content tailored to the needs of contact center agents and customers. - Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP)., Analysis Skills, Best Practices, Business Writing, Call Center Evaluation, Call Centers, Compensation Management, Content Development, Content Management, Cross-Functional, Document Management, Documentation, Federal Contracts, Federal Government, Immigration Law, Knowledge Base, Knowledge Management, Microsoft Product Family, Microsoft SharePoint, Needs Assessment, Process Management, Regulations, Sustainability, Taxonomies, Trend Analysis, Value Analysis, Willing to Travel ## Description Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Your next 10x engineer isn't in your city. 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