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# End User Support 1 (Citizens)

- **Company:** PROLIM View all jobs
- **Location:** Newport News, VA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Network Connections, Citrix Systems, Connectivity Problems, Information Technology, Teamcenter (Software)
- **Published:** September 27, 2026
- **Apply:** https://www.careerjet.com/jobad/usa57fc67158baf0a7517c4a01bfa5e93c

## About the Role

Strong written and verbal communication skills, especially when working with users and other support groups (EBIT, NNSIT, EB Production Support)
Ability to listen carefully, ask the right follow-up questions, and understand a user's issue before taking action
Willingness to follow documented procedures accurately and consistently
Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
Ability to manage multiple requests or issues at one time without losing accuracy or follow-through
A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.
Basic Qualifications and Experience

 - Bachelor's Degree and 0 years of experience. A relevant professional certification can be substituted for a Bachelor's Degree.
 - Windows 365, Outlook Experience, Teams
 - Verbal Communication
 - Ability to follow documented procedures and processes -Attention to detail, * Experience with access requests, ticketing systems, user support, EB/NNS processes, Teamcenter, Citrix, or program-specific knowledge would be a PLUS

 * Confidential clearance is required.

 * The shift for this position will be determined prior to the candidates start. It will be between 5:30 am and 5:30 pm.

## Description

Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity.
Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
May assign and maintain user passwords for specialized software.
This position will be in the IT liaison support group.
This group facilitates software, hardware, and access to EB systems for employees.
The individual will also support local troubleshooting and resolution, or resolution with the EB help desk.


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