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# Technical Support Engineer

- **Company:** Johnson Controls
- **Location:** San Antonio, TX, United States
- **Salary:** $125,000.0 - $155,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Monitoring of Systems, Supervisory Control and Data Acquisition (SCADA), Virtual Private Networks (VPN), Python (Programming Language), Network Troubleshooting, Server Administration, TCP/IP, Virtual Local Area Networks, Scripting, Process Control Systems
- **Published:** September 27, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2989449014-2

## About the Role

* Building automation systems support
 * Industrial control systems (PLCs, SCADA)
 * Network troubleshooting (TCP/IP, VLANs, VPN)
 * Windows and server administration
 * Scripting or basic programming for automation (e.g., Python, Power
 * Shell)
 * Reading electrical and control schematics
 * Ticketing and IT service management tools (e.g., Service
 * Now, Jira)
 * Cybersecurity best practices for operational technology
 * Root cause analysis and problem solving
 * Technical documentation and customer communication

## Description

Johnson Controls is seeking a Technical Support Engineer 4 to provide advanced support for building automation and manufacturing control systems. In this role, you will diagnose and resolve complex hardware, software, and network issues, both remotely and on-site, ensuring safe, reliable system performance. You will collaborate with engineering and field teams, support upgrades and commissioning, and create clear documentation of incidents and solutions. Operating in an innovative, safety-focused, and customer-centric culture, you will mentor junior staff, contribute to continuous improvement, and help drive smart, sustainable building solutions worldwide., * Provide advanced technical support for building automation and manufacturing control systems

 * Diagnose and resolve complex hardware, software, and network issues remotely and on-site
 * Collaborate with engineering and field teams to troubleshoot system integrations
 * Document incidents, root causes, and solutions in ticketing and knowledge base tools
 * Support system upgrades, patching, and configuration changes following safety standards
 * Assist in commissioning and testing of control systems for new and existing facilities
 * Guide junior engineers and technicians on best practices and troubleshooting methods
 * Engage with customers to clarify requirements and ensure timely resolution of escalations
 * Monitor system performance and recommend improvements to reliability and security
 * Participate in on-call rotation and adhere to Johnson Controls' safety and quality processes


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