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# IT Support Specialist

- **Company:** Scandinavian Tobacco Group
- **Location:** Cáceres, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Program Optimization, Virtual Private Networks (VPN), Networking Basics, Topdesk, SAP (Applications), Peripherals, Microsoft InTune, Information Technology, Laptops
- **Published:** June 17, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=9476e717f301808d

## About the Role

Do you have experience in macOS?, * Experience in IT support, helpdesk, or system administration roles

 * Strong troubleshooting and analytical skills, with attention to detail
 * Solid understanding of IT environments, including endpoints, applications, and infrastructure
 * Knowledge of networking fundamentals (LAN)
 * Experience working with:
*

 + Windows 10 / 11
 + macOS
 + iOS and mobile device management (Apple & Android)
 * Hands-on experience with Active Directory and Microsoft 365
 * Basic knowledge of Azure
 * Experience with IT hardware (laptops, peripherals, etc.)
 * Familiarity with SAP and industrial scanners is a plus
 * Strong communication skills and fluency in English (spoken and written); additional languages are an advantage
 * Ability to collaborate effectively with international and cross-functional teams
 * A proactive mindset with a strong focus on service quality and user experience

## Description

In this role, you will be responsible for providing end-user support and maintaining the smooth operation of IT services across internal and external environments. You will ensure a high level of service delivery by resolving incidents, supporting system stability, and collaborating with global teams to continuously improve IT processes and user experience.

What will you be responsible for?

 * Provide 1st and 2nd line technical support to users via the Service Hub (TOPdesk)
 * Diagnose and resolve incidents related to endpoints, applications, and infrastructure
 * Support and maintain Microsoft environments, including:
*

 + Active Directory
 + Microsoft 365 (Exchange Online, Teams, etc.)
 + Azure (basic level)
 + Endpoint Manager (Intune)
 + VPN solutions (Zscaler)
 * Assist users in troubleshooting issues in a clear, efficient, and user-friendly manner
 * Create, maintain, and improve technical documentation and knowledge base articles
 * Identify recurring issues and contribute to continuous improvement initiatives
 * Support the creation of training materials and end-user guidance
 * Ensure compliance with IT policies, processes, and service level agreements (SLAs)
 * Propose and implement improvements to optimize systems and workflows
 * Collaborate with international teams and contribute to IT projects


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