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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator - **Company:** Hopscotch Primary Care - **Location:** Asheville, NC, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Artificial Intelligence, Microsoft Azure, Software as a Service, Disaster Recovery, Identity and Access Management, Network Administration, Server Administration, Virtual Local Area Networks, Cloud Platform System, Build Management, Information Technology, GPT - **Published:** September 27, 2026 - **Apply:** https://www.juju.com/job/16_a6821d14 ## About the Role * 2+ years of IT / Helpdesk / system administration experience * Bachelor's degree (computer science, engineering or technical discipline) * A degree is not required; we heavily encourage you to apply regardless of college experience. * Experience in maintaining troubleshooting a wide variety of systems and networks. Preferred: * Experience with Identity & Endpoint management for both Mac and Windows. * Experience with Network management and tooling (e.g., VLAN/WLAN) * Experience with cybersecurity principles (CIA) * Experience with AI tooling such as Claude (Code), ChatGPT (Codex), and/or similar tools. * Comp TIA * Network+ Certification * Security + Certification ## Description We are looking for a Systems Administrator to join our team at a critical and exciting time for the company. In this role, you will be responsible for ensuring that Hopscotch's core IT platforms are reliable, well-operated, and continuously improving as the organization scales. You will be trusted to operate independently, lead projects end-to-end, and proactively identify improvements that strengthen clinical operations, service quality, and IT system experience., Near-term focus areas for this role will include, but are not limited to: * Own and support the full lifecycle of core IT systems used across corporate and clinic environments. * Lifecycle management of all hardware and software. * Endpoint and server management, configuration, and support. * Cloud platform and SaaS administration, including licensing and access governance. * Identity & Access Management (IAM) administration and support across systems. * Ensure systems are configured to meet security, compliance, and operational standards. * Ensure the reliability, scalability, and performance of IT infrastructure through proactive improvement and automation. * Monitor and improve service quality across IT systems and networks using defined metrics (e.g., Availability, performance, incident trends, etc). * Identify recurring operational issues and drive corrective actions within assigned systems, through change management and improvements. * Drive infrastructure efficiency and performance within assigned systems, including design, implementation, and ongoing iteration. * Design and build internal tools and automations to solve operational needs (e.g., AI agents, Foundry pipelines, Azure Playbooks). * Maintain clear, consistent, and well-documented IT standards that support scale, security, and operational reality. * Contribute to the creation, review, and implementation of IT policies and procedures. * Support disaster recovery and business continuity planning, testing, and implementation. * Ensure system changes are implemented thoughtfully and consistently to reduce variance, risk, and configuration drift. * Provide high-quality technical support while continuously improving service delivery and user experience. * Serve as the escalation point for complex or high-impact technical issues. * Own the quality, accuracy, and usefulness of IT ticket data. * Use operational signals (ticket trends, response times, failure patterns) to inform prioritization and drive improvements. * Propose and implement improvements to support workflows based on measured impact and feedback. ABOUT YOU: * Business-oriented with the ability to articulate business needs, scope solutions and clearly communicate value and timing of work. * Data-informed and decisive - confident making prioritization decisions using a mix of qualitative insights, quantitative data, KPIs and expected business impact. * A clear and compelling communicator; able to articulate the strategy and value of the tactical roadmap items to audiences ranging from technical peers to executive leadership. * Self-aware and resilient, able to recognize missteps, learn from execution failures and re-engage with confidence and a bias toward action. * From a cultural perspective, you are: * Accountable. You hold a high standard and you expect it from others too. * Someone who treats mistakes as data. You move fast, name what isn't working, fix it, and carry the lesson forward. * Customer-obsessed. You build genuine empathy with users, dig into what they actually need, and stay focused on solving real problems. * A problem-solver, not a finger-pointer. You own challenges alongside your teammates - no blame, no deflection, just shared accountability for finding the way forward. * A contributor who shapes the answer. You bring your strengths and perspective to every conversation because rigorous debate is how the strongest solutions get built. * Comfortable with uncertainty. 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