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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT & Systems Manager - **Company:** Sustainability Engineering Group LLC - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Computing Platforms, Microsoft Azure, Collaborative Software, Cyber Security, Multi-Factor Authentication, Monitoring of Systems, IT Management, Uptime, Network Architecture, Phishing, Systems Integration, Cloud Platform System, Information Technology, Vulnerability Analysis - **Published:** September 27, 2026 - **Apply:** https://www.juju.com/job/16_4a1fbca95 ## About the Role * 7-10 years of experience in IT management, systems integration, or technology operations - preferably within an architecture, engineering, or construction firm * Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management * Proven cybersecurity experience including policy development, incident response, and compliance management * Experience supporting multi-office or international organizations across different time zones and regulatory environments * Excellent communication skills - able to translate technical issues into plain language for non-technical staff and leadership * Self-starter who can manage multiple priorities independently in a fast-paced, project-driven environment ## Description We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day - ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide. Software Integration & User Onboarding * Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools * Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones * Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalations * Build and maintain user guides, training materials, and internal documentation for all platforms * Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity Systems Maintenance & Uptime * Own the health, performance, and reliability of all firm systems - servers, networks, cloud environments, and software platforms * Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations * Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences * Monitor system performance and quickly resolve outages, slowdowns, or integration failures * Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors Cybersecurity & Compliance * Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols * Conduct regular security audits and vulnerability assessments across all systems and offices * Lead the firm's response to security incidents, breaches, or threats * Ensure compliance with applicable data privacy regulations across all regions of operation * Implement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforce * Train staff on cybersecurity best practices and phishing awareness International Coordination * Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location * Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity Internal Collaboration * Report to senior leadership on system health, security posture, technology roadmap, and IT budget * Collaborate with HR on new hire technology onboarding and offboarding processes * Work with department heads to understand evolving software needs and prioritize technology investments accordingly ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)