> Markdown version of [/jobs/ext/3112685-systems-analyst-ii](https://www.wearedevelopers.com/jobs/ext/3112685-systems-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Analyst II

- **Company:** DataLab USA
- **Location:** Germantown, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Artificial Intelligence, JIRA, Linux, Information Technology Operations, Python (Programming Language), Microsoft Software, Windows PowerShell, Azure Active Directory, Standard Sql, Runbook, Microsoft SharePoint, Software Deployment, Chatbots, Microsoft Power Automate, Software Troubleshooting, Microsoft InTune, User Accounts
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_cab0cc333

## About the Role

* 3-5 years of experience in a System Support, Desktop Support, or IT Operations role
 * Strong hands-on experience with Microsoft 365 and Exchange Online
 * Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
 * Solid working knowledge of Active Directory and identity troubleshooting
 * Experience with laptop imaging and endpoint lifecycle management
 * Familiarity with JIRA in an IT support or Agile environment
 * Strong troubleshooting, documentation, and customer service skills
 * Ability to work independently while collaborating effectively with cross-functional team
 * Experience with Linux systems (administration or troubleshooting)
 * Working knowledge of SQL or Python for reporting, diagnostics, or automation
 * Familiarity with PowerShell scripting
 * Exposure to AI-enabled tools or platforms, such as:
Microsoft Copilot or other M365 AI features
AI-assisted support tools, chatbots, or automation
Using AI to improve incident resolution, documentation, or operational efficiency

 * Experience in hybrid Active Directory / Azure AD environments
 * Understanding of ITIL concepts or service management best practices
 * Relevant certifications (Microsoft, ITIL, Agile - a plus)

## Description

* Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
 * Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
 * Manage devices using Microsoft Intune, including policies, compliance, and application deployment
 * Perform laptop imaging, provisioning, rebuilds, and lifecycle support
 * Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
 * Troubleshoot email, identity, device, and access-related issues end to end
 * Track, prioritize, and resolve incidents and requests using Jira
 * Participate in Agile ceremonies and continuous improvement initiatives
 * Create and maintain technical documentation, runbooks, and standard operating procedures
 * Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements


## Related Videos

- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)