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# ServiceNow HR Service Business Analyst

- **Company:** Mindlance
- **Location:** Phoenix, AZ, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, ServiceNow HR Service Delivery, Servicenow
- **Published:** September 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/servicenow-hr-service-business-analyst-phoenix-az--b23eb7ed-6f94-45e7-9faf-75725704c5b3

## About the Role

Required: Extensive ServiceNow HR Service Delivery experience, with technical knowledge of all aspects of the platform, including (but not limited to) NowAssist functionalities.
Ideal: Experience with agile methodologies and JIRA tracking
By leveraging ServiceNow, enable key HR capabilities including Employee Lifecycle, Employee Relations & Conduct Management, Manager Advisory, HR Service Delivery, and HR Governance while driving efficiency, scalability, and alignment with enterprise goals., Agile Programming Methodologies, Atlassian JIRA, Business Analysis, Consulting, Cross-Functional, Employee Relations, Human Resources, Problem Solving Skills, Research Skills, Risk, Service Delivery, ServiceNow, Strategic Planning, Team Lead/Manager

## Description

" Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
" Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
" Review strategic approaches and effectiveness of support function and business performance
" Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
" Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
" Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
" Influence, guide and lead less experienced Strategy and Execution staff within the group


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