> Markdown version of [/jobs/ext/3113218-desktop-technician-2](https://www.wearedevelopers.com/jobs/ext/3113218-desktop-technician-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician 2 - **Company:** Envision, Inc - **Location:** Derby, CT, United States - **Experience:** Experienced - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, IMac, Apple IOS, Apple Mac Systems, Computer Networks, Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, Servicenow - **Published:** September 27, 2026 - **Apply:** https://www.disabledperson.com/jobs/75532873-desktop-technician-2 ## About the Role * Minimum 3+ years of experience in Desktop Support, IT Support, or End User Support. * Strong hands-on experience supporting macOS and Apple hardware, including MacBooks and iMacs. * Hands-on experience with Kandji. * Experience supporting Windows 11. * Experience with Microsoft Office 365 and Microsoft Teams. * Experience using ServiceNow or similar ITSM ticketing tools. * Experience supporting conference room and audio-visual equipment. * Experience with Logitech MTRs and/or Microsoft Teams Rooms. * Experience providing White Glove, VIP, or Executive Support. * Strong troubleshooting and analytical skills. * Excellent written and verbal communication skills. * Professional demeanor and ability to work directly with executives and senior leadership. Preferred Skills * Physical PC repair and maintenance experience. * Experience supporting iOS and Android devices. * Strong customer service skills. * Highly organized with the ability to prioritize multiple tasks. * Strong attention to detail. * Ability to work independently and as part of a team. * Strong problem-solving and interpersonal skills. ## Description We are seeking an experienced Desktop Technician 2 to provide Level 1 and Level 2 end-user technical support in a fast-paced onsite environment. This role will primarily focus on supporting a Mac user base and providing high-touch, White Glove support to executives and VIP users., The ideal candidate will have strong experience supporting macOS, MacBook/iMac devices, Kandji, Windows 11, Microsoft Office 365, Microsoft Teams, and ServiceNow. The candidate will also provide general desktop, conference room, and audio-visual support., * Provide Level 1 and Level 2 onsite and remote technical support to end users. * Provide primary support for macOS, MacBook, and iMac devices. * Utilize Kandji for Mac device management and support. * Support Windows 11 devices and users as needed. * Provide White Glove and VIP support to executives and senior leadership. * Troubleshoot hardware, software, operating system, and connectivity issues. * Support Microsoft Office 365 and Microsoft Teams. * Manage and resolve incidents and service requests through ServiceNow. * Install, configure, move, add, and change PC hardware and software. * Support network printers, mobile devices, and general office technology. * Provide conference room and audio-visual support, including Logitech MTRs and Microsoft Teams Rooms. * Provide technical support during executive meetings and ensure conference room technology is functioning properly. * Support iOS and Android mobile devices. * Perform physical PC repair, maintenance, and equipment replacement. * Assist with IT equipment disposal and asset-related activities. * Track, document, and resolve technical issues and service requests. * Identify recurring technical issues and support trends and recommend solutions. * Maintain strong relationships with business users, executives, and IT team members. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Should Tech Managers Be Developers First? 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