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# BI Production Support Specialist

- **Company:** MSR Technology Group LLC
- **Location:** Southfield, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Bug Management, Data Warehousing, Relational Databases, Issue Tracking Systems, Python (Programming Language), Microsoft PowerPoint, Power BI, Service-Oriented Architecture, SQL Databases, SQL Server Reporting Services, SQL Server Integration Services, Snowflake, Information Technology, Integration Frameworks, Code Migration
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_bf787b8958

## About the Role

* Bachelors or other degree in Information Technology
 * Automotive industry experience preferred
 * Excellent problem-solving skills and analytical skills
 * 2+ Year(s) of relational database/SQL experience.
 * Knowledge of Service Oriented Architecture (SOA).
 * Ability to work effectively in a team environment
 * Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
 * Strong interpersonal skills with the ability to work independently and within a team environment
 * Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
 * Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
 * Presentation skills

Fluent in English.

## Description

* Proactively monitor application health
 * Respond to tickets from ticketing system and other stakeholders
 * Monitor defect management queue and drive resolution
 * Provide status update in daily stand up calls
 * Publishing of a weekly, monthly application health status
 * Support administration of user privileges, user creation and role management
 * Performing root cause analysis of production issues and publish to stakeholders
 * Guide external resources on prioritizing tasks to support project
 * Implement, publish, and updating production support documentation and processes
 * Post-Production support (Production launch support as required)
 * Work on minor bug fixes or enhancements as required
 * Perform audit reviews with deployment team and plants to ensure system quality


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