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# Help Desk Specialist

- **Company:** Think Tank, LLC
- **Location:** Gloucester, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Adobe Acrobat, Active Directory, JIRA, R (Programming Language), Mobile Application Software, Microsoft Office, Oracle Databases, Oracle SQL Developer, RStudio, SQL Databases, Cisco WebEx, Cisco Anyconnect, Peripherals, Laptops, Data Management, Gsuite
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_31d6461c7

## About the Role

* Associate's or Bachelor's degree in IT or related discipline (or equivalent experience).
 * 6+ years of progressively responsible IT support experience.
 * Strong customer service orientation and experience supporting non-technical users.
 * Experience in federal IT environments preferred.
 * Windows 11, Active Directory
 * JIRA Service Management, JIRA
 * Cisco AnyConnect, Trellix, BeyondTrust
 * Dell, HP, Canon, Xerox hardware
 * Google Workspace, Microsoft Office, Adobe Pro
 * Webex and multimedia platforms
 * Oracle SQL Developer, R, RStudio

## Description

The Senior Help Desk Specialist provides advanced IT support services to NOAA affiliates and the commercial fishing community. This role ensures continuity of operations for mission-critical systems and serves as a technical escalation point within the Technology and Data Management (TDM) Division., * Provide Tier 2/3 support for hardware, software, network access, and application issues for local and remote users.

 * Support NMFS web and mobile applications used by the fishing industry, including user access and troubleshooting.
 * Configure, deploy, and maintain government-furnished IT equipment, including laptops, peripherals, and multimedia systems.
 * Support Oracle database connectivity and assist users with SQL Developer configuration and credential management.
 * Create and maintain clear, user-friendly documentation, job aids, training materials, and video tutorials.
 * Track IT assets, maintain hand receipts, and manage equipment shipping, receiving, and inventory records.
 * Provide on-site and field office support as required and maintain defensive driving certification.
 * Serve as backup support for email administration and Google Workspace services.


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