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# IT Service Desk Agent

- **Company:** Compunnel Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Diagnostic Tools, Enterprise Software Applications, Peripherals, Information Technology
- **Published:** September 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/3bc4dc87-0cfc-4bdf-a9c1-b334d6a4a032/it-service-desk-agent

## About the Role

* 2+ years of experience
 * High School Diploma or GED

Skills

 * Enterprise Software Support
 * Hardware and Peripherals Support
 * IT Infrastructure Support
 * Ticketing System
 * Diagnostic Tools
 * Windows Navigation
 * Chat and Call Platforms
 * Customer Support
 * Incident Triage and Escalation
 * Technical Documentation
 * Stakeholder Communication
 * Knowledge Sharing

## Description

* Provide front-line support via phone or live chat with professionalism, empathy, and urgency
 * Build trust and rapport with end users through active listening and clear communication
 * Resolve or escalate issues while managing customer expectations
 * Maintain composure in high-pressure situations
 * Deliver consistent customer experience across all interactions
 * Document support interactions including problem details, troubleshooting steps, and resolutions
 * Produce accurate documentation consumable by agents, end users, and escalation teams
 * Use proper netiquette in written communications
 * Communicate ticket status promptly to users
 * Provide technical support for enterprise software, hardware, peripherals, and infrastructure
 * Perform incident assessment, triage, research, resolution, and recovery
 * Use diagnostic tools to troubleshoot and resolve problems effectively
 * Install or repair hardware/software as required
 * Leverage chat and call platforms efficiently while handling multiple requests
 * Collaborate with team members to ensure service excellence and share knowledge
 * Adhere to company policies and contribute to a professional work environment
 * Support variable shifts including holidays, overtime, and weekends
 * Seek self-improvement and operational efficiency opportunities


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