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# IT Support Technician

- **Company:** Harvest, Inc.
- **Location:** Lakewood, NJ, United States
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, CompTIA Security+, Desktop Computing, File System Permissions, Network Security, Microsoft Office, Windows Servers, Network Administration, Microsoft SharePoint, Windows Desktop, Wireless Access Point, Firewalls (Computer Science), Information Technology, Cisco
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_b1e2d0f0

## About the Role

* Proven experience in providing remote IT support, troubleshooting hardware and software issues.
 * Strong understanding of network security principles and best practices.
 * Experience in email administration, including configuration and maintenance of Office 365 environments.
 * Excellent communication skills, both written and verbal.
 * Ability to work independently and collaboratively in a remote team environment.
 * Detail-oriented with a focus on delivering high-quality solutions.
 * Ability to be available for weekend on-call support and respond to IT issues requiring timely attention as needed.

Preferred Qualifications:

 * Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
 * Bachelor's degree in computer science or equivalent

## Description

* Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.
 * Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.

· Prepare and ship computers and other hardware directly to users

 * Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
 * Maintain Windows Desktop OS and Windows Server OS
 * Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.
 * Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
 * Administer user permissions including AD, Entra ID, SharePoint file permissions.
 * Create and maintain clear and organized IT documentation for reference and training purposes.
 * Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday-Friday work schedule.


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