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# Production Support Engineer/Application Support Analyst

- **Company:** Spectraforce
- **Location:** Jersey City, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Batch Processing, Databases, Software Debugging, Monitoring of Systems, Log Analysis, Standard Sql, Runbook, PL-SQL, SQL Databases, Enterprise Software Applications, SOAPAPI
- **Published:** September 27, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=35f4731a-7428-481c-b879-9e8b0a55376b&OrgId=1&UserId=5136

## About the Role

* Experience in production support, application support, or operational support for enterprise systems.

Technical Skills
Working knowledge of:

 * Java
 * Application-level understanding
 * Ability tdebug and interpret stack traces and logs

PL/SQL / SQL

 * Querying databases
 * Troubleshooting data issues
 * Validating results

SOAP Services

 * Understanding request/response patterns
 * Knowledge of common failure scenarios

Batch Processes

 * Monitoring and diagnosing failures
 * Understanding job dependencies

Debugging and Log Analysis

 * Production environment troubleshooting
 * Root cause identification

Incident Management

 * Strong incident management skills.
 * Prioritization and ownership mindset.
 * Structured troubleshooting approach.
 * Clear stakeholder communication.

Must Have

 * Production/Application Support
 * Java
 * SQL / PL-SQL
 * Debugging & Log Analysis
 * Incident Management
 * Batch Job Monitoring
 * Root Cause Analysis (RCA)
 * Service Health Monitoring
 * Dashboard Monitoring, * Experience supporting systems with strict uptime and availability requirements.
 * Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
 * Experience with root cause analysis (RCA) methodologies and post-incident documentation.
 * Understanding of change management and release support within production environments.
 * Ability twork effectively with multiple teams and partners in a fast-paced environment.

Soft Skills

 * Strong written and verbal communication skills, including timely status updates during incidents.
 * Detail-oriented with a focus on operational excellence and risk reduction.
 * Comfortable working under pressure and handling multiple concurrent issues.

## Description

Client is seeking a Production Support professional tsupport critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments., * Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.

 * Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
 * Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
 * Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
 * Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
 * Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders drive issue resolution and communication.
 * Create and maintain runbooks, SOPs, and knowledge articles; contribute continuous improvement of monitoring and support processes.
 * Participate in post-incident reviews documents root causes, corrective actions, and preventive measures., * SOAP Web Services
 * Change & Release Management
 * Monitoring Tools
 * Runbooks/SOP Documentation
 * Post-Incident Reviews


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