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# Lab Technical Support

- **Company:** Kelly Services Inc.
- **Location:** Folsom, CA, United States
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** BIOS, Databases, Computer Literacy, Dynamic Host Configuration Protocol, Software Debugging, Microprocessors, IP Addressing, Inventory Management Software, Kernel-Based Virtual Machine, Microsoft Office, Remote Access Technology, Automated Data Processing (ADP)
- **Published:** September 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/50d6a8da-558b-48c5-93b4-62a4092d6ef5/l-lab-technical-support

## About the Role

* Similar inventory experience.
 * Must be able to Lift/Carry 40 pounds - Team lifts over 40 pounds and utilize server lift for racking and moving.
 * Must be able to work standing up most of the time (80%) - There are multiple large labs, use of PPE where required, dedicated workbench area for sitting.
 * Basic computer skills for inventory tracking like MS Office.
 * Must have a minimum of a HS diploma or GED.

## Description

* Manage assigned tickets and tasks- Addressing/updating/closing tickets per defined priority and within the SLA
 * Maintain & Adjust system configurations- SOC upgrades, HW, SW addition/modification
 * Perform 1st-level triage- Troubleshoot basic hardware & OS-specific issues, reseat SOCs, re-flashing BIOS/IFWI, unresponsive clients, KVM/DUT hang problems, recover as needed, ticket creation for unrecoverable clients outside Layer 1 recovery
 * Perform manual client maintenance & updates- Hardware/Debugger additions, SW/FW/Driver updates
 * Deploy new client & server systems- Follow standardized procedures for racking/setup, Connect remote access, Power, Network, Input config detail (KVM, PDU, UDP/ADP)
 * Build out new deployment areas- Configure/assemble new HDR/LDR, wire network, KVM, PDU, adjust for expansion and/or new project/program requirements, Additional tasks as required
 * Networking- Register DHCP, KVMs, Static IP, Test cable/patch panel connectivity

Additional Logistics Responsibilities:

 * Maintain Labs with proper 6s lab processes- Sort, Set in Order, Safety, Shine, Standardize, Sustain.
 * Receiving/Mailroom- Pick-up, move, unpack, and transfer orders & lab materials via hand carry, carts, pallet jacks.
 * Inventory Record/update inventory, store, audit monthly, Additional tasks as required.
 * Register HVPIP- Scan CPUs, boards, hardware and systems on intake software for installation, Issue/return & assign of inventory in all required databases.


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