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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Computer Generated Solutions, Inc. - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $40,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Connect, Artificial Intelligence, Software Applications, Spreadsheets, Databases, Data Recovery, Desktop Computing, File Server, Microsoft Office, Server Administration, Server Supported Gaming, Software Engineering, Computer Equipment - **Published:** September 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-help-desk-technician-chicago-il--d56b0d32-a263-4c6a-81bb-2d05de0eb36e ## About the Role * One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: * ITIL Foundations certification * Change Management experience * Active DOD clearance of Level 6 Public Trust or above, Administrative Skills, Adobe Connect, Artificial Intelligence (AI), Audiovisual, Best Practices, Change Management, Computer Hardware, Computer Software, Conference Management, Cryptography, Customer Support/Service, Data Recovery, Desktop PC, DoD Clearance, File Server, Government, Government Contracts, Government Policies, Hardware Administration, Hardware Installation, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Inventory Management, Laptop PC, Leading Edge Technology, Legal Support Skills, Mobile Devices, Power Amplifier, Printers, Reporting Skills, Resolve Customer Issues, Sales Management, Server Support, Software Administration, Software Engineering, Software Installation, Spreadsheets, Tablet PC, Trend Analysis, User Account Administration, Webcams, Wireless Communications ## Description CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Backup/Restoration admin/support * File Server support * User Account/Mailbox administration * Software/Hardware installation * Handheld device installation/troubleshooting/support * Remote User setup/support/troubleshooting * End-user training * Creation of procedural documentation * Creation of spreadsheets/databases for tracking purposes * Record and update required information for all IT-related tickets utilizing ITIL * Creation of Incident work-log entries * Accurately answer user support questions of software and hardware in the EOUSA office environment * Maintain Account Management forms for new and departed users per Government policy and procedures * Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices * Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets * Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications * Submit weekly status reports and monthly surveys * Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface * Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated)