> Markdown version of [/jobs/ext/3115230-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3115230-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** MCI Inc. - **Location:** Wichita, KS, United States - **Contract:** Permanent contract - **Skills:** Basic Access Authentication, Business Software, Desktop Computing, Virtual Private Networks (VPN), Networking Basics, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Computer Equipment, User Accounts - **Published:** September 27, 2026 - **Apply:** https://www.juju.com/job/16_dacd164b ## About the Role This role will suit someone who enjoys troubleshooting, working directly with users, and resolving technical problems in a fast-paced environment. The ideal candidate will have a practical understanding of Windows environments, computer hardware, basic networking, and help desk processes, together with strong communication and customer service skills., All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * High School Diploma or equivalent. * At least 1 year of experience in IT support, help desk, desktop support, or a related role. * Working knowledge of Windows operating systems and common business applications. * Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN. * Experience using help desk or IT ticketing systems. * Strong troubleshooting, problem-solving, and attention to detail. * Good customer service and communication skills. * Ability to work independently and effectively in a fast-paced environment. * Relevant IT qualification or certification would be advantageous. ## Description We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The successful candidate will be responsible for supporting end users with hardware, software, operating systems, connectivity, and access-related issues, ensuring that employees have the technology and support they need to work effectively., * Set up, configure, and image new laptops, desktop computers, and other IT equipment. * Install, configure, and update operating systems, software, and applications. * Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals. * Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access permissions. * Provide first-line technical support and guidance to employees. * Maintain accurate records of support requests, equipment, and troubleshooting activities. * Escalate complex technical issues to the appropriate IT team when required. * Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)