> Markdown version of [/jobs/ext/3115688-endpoint-technician-ii-help-desk](https://www.wearedevelopers.com/jobs/ext/3115688-endpoint-technician-ii-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Endpoint Technician II (Help Desk) - **Company:** State of South Carolina - **Location:** Columbia, SC, United States - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Cyber Security, Data Transmissions, Information Leak Prevention, Microsoft Office, Network Service, Office Automation, Virtual Machines - **Published:** September 27, 2026 - **Apply:** https://www.careerjet.com/job/us8bd19592650f1ffa472017565c9bb946/eaa ## About the Role * A bachelor's degree and experience in automated information or communication system design, installation, operation, or repair. Related experience may be substituted for the bachelor's degree on a year-for-year basis., * A bachelor's degree and one year of relevant experience, an associate's degree and three years relevant experience, or a high school diploma and five years relevant experience. * Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. * Moderate complex problem-solving and analytical skills. * Knowledge of network services and data communications. * Knowledge of office automation standards and microcomputer hardware and software. * Ability to establish working relationships with users. * Ability to present technical and non-technical reports in a clear and concise manner. * Ability to communicate effectively, both verbally and in writing. Other Requirements * Position requires bending, standing, stooping, kneeling, and lifting objects up to 75 pounds. * May be required to work outside of normal agency hours of 8:30 a.m. to 5:00 p.m. to meet customer service needs or to assist with scheduled or emergency system maintenance. * Must have a valid South Carolina Driver's License and provide a 10-year MVR (Motor Vehicle Record) that complies with State and Agency Fleet guidelines. ## Description Come join our team at the Department of Labor, Licensing and Regulation (LLR) where you will experience work-life balance, great benefits, and an exciting career that supports the Agency's mission to make South Carolina a safe place to work and live. Responsibilities * You will serve as the Help Desk manager, including supervising assigned staff. * You will review and assign help desk requests based on priority and immediate Agency needs and monitor assigned requests. * You will troubleshoot, repair, and resolve routine to complex software and device issues and serve as a technical resource for users. * You will install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software. * You will serve as the Agency endpoint coordinator, acting as a liaison to users on issues of desktops, laptops, virtual machines, and applications, including providing notification of needed replacements and upgrades. * You will assist in managing the Agency's anti-virus, encryption, and data loss prevention and applications. * You will provide back-up duties and assistance with assigning and disabling MFA tokens, Microsoft Office 365, and the Mitel phone system administration. * You will assist in IT inventory management, including performing quarterly audits and preparing assets for disposal. * You will complete other duties including, but not limited to, providing data on problematic trends, ensuring information security and assurance policies, principles and practices are applied, and other related duties. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) ## Related Articles - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)