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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Developer specializing in IT Service Management - **Company:** IBM - **Location:** Baton Rouge, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** C (Programming Language), Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Business Analytics Applications, Application Services, Microsoft Azure, Bash Shell, C++ (Programming Language), Cloud Computing, High-Level Architecture, Information Technology Operations, Python (Programming Language), Machine Learning, Tensorflow, Azure Machine Learning, Graphics Processing Unit (GPU), Google Cloud, Pytorch, Large Language Models, Deep Learning, Generative AI, Information Technology, Artificial Intelligence Markup Language (AIML), Servicenow, Golang - **Published:** September 27, 2026 - **Apply:** https://www.dice.com/job-detail/d0b9ca04-f296-4717-8680-92286eb4b9b4 ## About the Role Bachelor's Degree Required technical and professional expertise IT Service Management Solutions: Exposure to managing and maintaining IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions. End-to-End Application Knowledge: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support. Technical Troubleshooting: Exposure to applying technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime. Solution Development: Experience implementing and maintaining IT service management solutions to meet business needs and ensure seamless IT operations. IT Service Management Operations: Exposure to utilizing IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations. * Technical Consulting Expertise: Exposure to technical consulting roles. * Cloud Technologies: Experience with cloud platforms like Google Cloud Platform, AWS, and Azure, including their AI/ML services. * Generative AI Experience with LLM and Generative AI and Google Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini) * ML Development: Experience with Machine Learning model development and deployment. * AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs. * Experience: 4+ Years * Troubleshooting Code Experience: 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design. * AIML Experience: 2+ Experience with Machine Learning model development and deployment. * Troubleshooting Experience: 3+ years of experience in troubleshooting, diagnosing, and resolving complex issues. * Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Preferred technical and professional experience Proficiency in Equivalent Solutions: Exposure to managing and maintaining IT service management solutions equivalent to Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions. Advanced Application Analysis: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support beyond standard requirements. Cross-Functional Technical Knowledge: Exposure to applying technical knowledge across multiple IT service management solutions, ensuring prompt resolution and minimal downtime in diverse technical environments., Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer?, IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. ## Description As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role. Your primary responsibilities will include: Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations. Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support. Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations. Apply Technical Expertise: Apply technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Machine learning in the browser with TensorFlowjs](https://www.wearedevelopers.com/videos/155-machine-learning-in-the-browser-with-tensorflowjs) - [Photonic Computing: Programming a New Class of AI Accelerators (incl. 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