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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Confluent - Technical Support Engineer - **Company:** IBM - **Location:** Bois-Colombes, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Data Analysis, Microsoft Azure, Bash Shell, Command-Line Interface, Databases, Distributed Systems, Domain Name System (DNS), Python (Programming Language), Knowledge Management, Linux System Administration, Enterprise Messaging Systems, Networking Basics, Reliability Engineering, Prometheus, Software Engineering, SQL Databases, System Software, Scripting, Transport Layer Security, Google Cloud, Load Balancing, Grafana, Firewalls (Computer Science), Kubernetes, Apache Kafka, Video Streaming, Stream Processing, Data Pipelines, Docker, Confluent - **Published:** September 28, 2026 - **Apply:** https://dejobs.org/x/x/860FC2FC86E1403B9474493665EB8121/job/ ## About the Role * At least two years' recent experience in software development, technical support, site reliability engineering or a similar technical role. * Experience working with distributed systems, databases, messaging systems or data pipelines. * Ability to read and understand Java code for troubleshooting purposes. * Strong analytical and problem-solving skills with a structured approach to technical investigations. * Experience diagnosing technical issues in Linux environments using logs, command-line tools and system utilities. * Strong written and verbal communication skills with the ability to explain complex technical concepts clearly. * A genuine passion for learning new technologies and developing expertise in distributed streaming platforms. * A customer-first mindset with a desire to deliver outstanding technical support. Preferred technical and professional experience * Apache Kafka or other distributed messaging technologies. * Java development. * Public cloud platforms (AWS, Azure or Google Cloud). * Kubernetes, Docker or containerised environments. * Linux system administration. * Networking fundamentals (DNS, TLS, load balancing, firewalls). * CI/CD pipelines and software development lifecycle practices. * SQL, data analysis or scripting (Python, Bash or similar). * Observability platforms such as Prometheus, Grafana or OpenTelemetry. * Experience using AI-assisted tools to improve troubleshooting, automation and knowledge management. ## Description At Confluent, our mission is to help organizations unlock the full value of their data through real-time data streaming. Our platform powers some of the world's most critical applications, enabling businesses to make faster decisions, deliver better customer experiences, and build modern data-driven systems. As an Associate Technical Support Engineer, you'll join our EMEA Technical Support team and work alongside customers, Engineering, Product Management and Professional Services to resolve complex technical challenges. This is not a traditional support role. You'll investigate distributed systems, analyse production issues, and help customers successfully operate mission-critical Kafka environments while developing deep expertise in streaming technologies. What You'll Do In this role you will: * Investigate and resolve technical issues across Confluent Platform and Confluent Cloud deployments. * Work directly with enterprise customers to diagnose problems, explain findings, and guide successful resolutions. * Collaborate closely with Engineering to identify product defects, validate fixes, and provide customer-driven feedback. * Analyse logs, metrics, thread dumps, configuration and runtime behaviour to troubleshoot complex distributed systems. * Improve customer and internal knowledge by contributing documentation, troubleshooting guides and knowledge base articles. * Contribute to internal tooling and automation that improve support efficiency and customer experience. * Participate in continuous improvement initiatives that enhance our support processes, tooling and operational excellence. ## Related Videos - [Let's Get Started With Apache Kafka® for Python Developers](https://www.wearedevelopers.com/videos/565-let-s-get-started-with-apache-kafka-for-python-developers) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)