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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Designer - **Company:** Accenture - **Location:** London, UK - **Salary:** £53,689.0 - **Contract:** Permanent contract - **Skills:** Midjourney, Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Encodings, Microsoft Dynamics, Salesforce.Com, Service Design, User-Centered Design, Website Wireframe, Amazon Connect, Chatbots, GitHub Copilot, Genesys, Data Analytics, Figma, Interactive Whiteboards, GPT - **Published:** September 28, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5900646095 ## About the Role Professional experience in Service Design, UX Design, Product Design or a related field, with involvement across the end-to-end design process (shaping, designing, testing, refining, launching). The most important thing for us is that you display the right mindset: intellectual curiosity, genuine care for the people using the services you design, and a willingness to work at the intersection of human-centred design and emerging AI. Core experience * Strong background in service, product or experience design * A portfolio that demonstrates design thinking, craft and the reasoning behind your creative decisions * Experience working with user research methods; interviews, workshops, usability testing, ethnographic studies * Ability to produce service blueprints, journey maps, user flows, wireframes and design systems * Experience working within cross-functional teams and contributing to complex, multi-stakeholder projects * Strong communication skills; able to present and rationalise design decisions clearly to non-design stakeholders AI, data and technology awareness * Agentic experience and experience delivering GenAI-enabled services (e.g. conversational AI) * Practical experience working with or alongside: * AI tools such as ChatGPT, Claude, Midjourney, Runway, ElevenLabs, GitHub Copilot or a custom AI design stack * Design-to-code tools: Claude Code, Lovable, Replit or a willingness to learn * Cloud-based customer platforms (Salesforce, Microsoft Dynamics, AWS, etc.) * A track record of integrating AI into your design process through research, prototyping, testing or internal tooling * Genuine curiosity about how AI changes what services feel like to use and how design needs to adapt Leadership & consulting skills * Strong analytical and problem-solving capability * Ability to work effectively within agile, collaborative, fast-moving consulting environments * Confidence presenting design rationale and trade-offs to client stakeholders * Comfortable collaborating with technologists, data scientists and product leads to deliver integrated solutions * Experience working across multi-channel services (digital, contact centre, AI-driven) is a plus Set yourself apart * A design portfolio that includes AI-enabled products, conversational experiences or agentic service design work * Certifications in Agile, Product Design, Service Design or Cloud platforms * Thought leadership or asset development in AI experience design or service innovation * Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) * Experience in Telco, Financial Services or Public Sector; our highest-demand client verticals ## Description * Data-driven transformation across service to reduce cost and drive growth * Designing future-ready service models, enabled by platforms, data and automation * Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations * Supporting clients to define a customer-first mindset, helping them shape their business and operating models * Delivering measurable business outcomes, not just great experiences * We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption. What you'll do Shape AI-enabled service transformations * Own workstreams within AI experience design projects; from research and ideation through to prototyping and delivery * Contribute to the design of AI-augmented customer service journeys, including chatbots, copilots, agent assist and intelligent workflows * Translate research and insight into service blueprints, user flows, wireframes and design systems that can be implemented and scaled * Use generative technology and emerging tools to create proof of concepts, accelerate discovery, concept, prototype and test ideas * Facilitate co-creation workshops with clients, stakeholders and users to generate and validate service concepts Deliver design craft at pace * Work with proficiency in Figma, Miro and collaborative design tools and actively build skills in Claude Code, Codex, Gemini, Lovable, Midjourney and Runway for design-to-code and generative workflows * Demonstrated ability to design and iterate on human-centered interfaces, including experience with prompt patterns, uncertainty/confidence visualization, and designing for non-deterministic system outputs * Conduct user research; interviews, ethnographic studies, usability testing and synthesise insights into clear design recommendations * Prototype service solutions from low-fidelity concepts to high-fidelity interactive experiences * Test and iterate based on user feedback and business insights, with a bias toward learning quickly Collaborate across disciplines * Collaborate with technologists, data scientists, product leaders, strategists, Forward Deployed Engineers and delivery teams to deliver integrated solutions * Contribute to a culture of user-centricity and continuous improvement within the team and with clients * Present design thinking and rationale clearly to client stakeholders, with confidence in communicating creative decisions Grow people, capability and the practice * Contribute to thought leadership, templates and reusable design assets in AI experience design * Stay current on AI design tools, industry trends and emerging methodologies in service design and conversational UX * Actively develop your AI fluency, understanding what AI can and cannot do in a service design context ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Got AI ideas but no money? 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