> Markdown version of [/jobs/ext/3117365-customer-success-solution-architect](https://www.wearedevelopers.com/jobs/ext/3117365-customer-success-solution-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Success Solution Architect - **Company:** Hibob Inc. - **Location:** UK (Remote available) - **Salary:** £58,624.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software as a Service, System Configuration, Human Resources Information System (HRIS) - **Published:** September 28, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5900645280 ## About the Role Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. * Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes. * Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant. * Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment. * Strong analytical skills and the ability to solve complex technical and regulatory challenges. * Comfortable working across departments and engaging both technical and non-technical stakeholders. * Clear communicator, capable of delivering guidance and support with empathy and precision. * A passion for delivering success - you're a client-focused team player who thrives on solving challenges. * A self-starter attitude - you're resourceful, proactive, and always looking for ways to improve processes. * Fluent in English - written and spoken. * CIPP qualification or equivalent is preferred. Bonus * Experience supporting a payroll bureau or managing multiple client payrolls. * Familiarity with HRIS or finance system integrations. * Experience influencing product development and participating in roadmap planning. * Background in SaaS platforms, especially those supporting HR, payroll, or finance teams. * Exposure to payroll automation, analytics, or multi-country payroll processes. * Practical knowledge of data privacy and compliance frameworks impacting payroll. ## Description HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. In this pivotal role, you'll develop a deep expertise in HiBob's UK Payroll module- serving as a bridge between customer needs, product vision, and scalable business outcomes. As a Payroll CSA, you'll be a trusted advisor and strategic partner to both our clients and internal teams. You'll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility. You'll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you'll make UKP a true strategic lever for our clients' success. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)