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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of IT SaaS Operations - **Company:** The Rockridge Group - **Location:** New York, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Release Automation, Software as a Service, Information Technology Operations, Linux System Administration, Information Technology - **Published:** September 28, 2026 - **Apply:** https://www.juju.com/job/16_ec3f020d80 ## About the Role * Working knowledge of IT Operations in a SaaS environment * Ability to be hands on and solve problems efficiently, not just delegate * Proven effectiveness in both Windows and Linux environments * Expertise in implementing automated methods to accomplish platform & service deployments at large scale * Excellent analytical, strategic conceptual thinking, strategic planning and execution skills. * Strong vendor management and partner relation skills * Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders. * Ability to manage competing priorities and coordinate cross-functional work teams toward task completion * Ability to identify, prioritize and escalate issues as needed * Ability to influence and lead change, - Proven ability to deliver despite obstacles * Ability to work within a 24/7 environment across multiple time zones * Bachelor's degree in Computer Science, Engineering, Business or related fields, and 10+ years of progressive IT experience with at least 5-7 years of management experience ## Description Director, IT SaaS Team Platform and Application Infrastructure Services · United States Job Description: The Director of IT SaaS Operations will serve as an IT leader, strategist, and innovator to the globally distributed team. This person will play a critical role in implementing & maintaining HEDGESERV's application stacks across public and provide clouds. This includes the enhancement, support, and maintenance of all critical components in our hosted SaaS platform. The position will reflect a combination of technology management, administration, and process management. The position reports to the Managing Director of Platform & Application Infrastructure Services., based in NY. The successful candidate will be skilled in implementing automation methods and frameworks in a large-scale environment. This candidate should have good process management foundations who knows how to execute and innovate in a modern, dynamic, and fast paced environment. Responsibilities: * This position manages the day-to-day operations for incident management, service requests, provisioning requests, as well as maintaining an accurate account of available resources for capacity management. * Responsible for coordinating and facilitating all changes implemented on our environment * Ensure appropriate engagement across teams and root cause analysis of prod issues * Collaborate with platform, network, App Support, business and release automation teams to build effective and efficient operations framework * Responsible for the management of globally distributed technical teams within App Eng. * Provide leadership and direction to direct reports focusing on service excellence. * Oversees system performance, availability, and 24 x 7 operational support * Proactive management, maintenance and monitoring of services to ensure SLAs are reliable and available * Direct the team to develop, drive and report on the key performance metrics of the operations organization * Responsible for communicating risks, outages, and changes that may affect the uptime of clients' environments to both internal peer groups and leadership teams. * Constantly evaluate operating procedures looking for methods to improve efficiency, identify and mitigate defects in operating procedures. * Ensure that the infrastructure's operating procedures meet or exceed current standards * Responsible for Operational Governance including operational reporting and analysis ## Related Videos - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Outsmarting the System: What Game Cheaters Can Teach Us About Cyber Security](https://www.wearedevelopers.com/videos/1396-outsmarting-the-system-what-game-cheaters-can-teach-us-about-cyber-security) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)