> Markdown version of [/jobs/ext/3121999-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/3121999-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Technician - **Company:** Axiom - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Desktop Computing, Microsoft Software, Network Connections, Microsoft PowerPoint, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Peripherals, Computer Equipment, Information Technology, Laptops, Windows Client, User Accounts - **Published:** September 28, 2026 - **Apply:** https://www.juju.com/job/16_627ded47 ## About the Role * At least two years of professional, hands-on Help Desk, Service Desk, Desktop Support, or IT Support experience. * Experience supporting users through phone, ticket, and in-person channels. * Working knowledge of Windows 10 or Windows 11. * Experience troubleshooting desktops, laptops, printers, peripherals, software, and basic connectivity issues. * Hands-on experience with Active Directory, including password resets and basic account administration. * Experience working in an IT ticketing or service management platform. * Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, and other commonly used workplace applications. * Basic understanding of TCP/IP, Wi-Fi, and network connectivity. * Strong written and verbal communication skills. * Patient, empathetic, and professional customer service approach. * Ability to prioritize multiple incidents and work effectively in a fast-paced support environment. * High school diploma or GED required; additional education in information technology or a related field is preferred. * Ability to lift or move computer equipment weighing up to 25 pounds. * Ability to work onsite in Charlotte, North Carolina, five days per week. * CompTIA A+, ITIL, or a comparable support certification is preferred but not required. ## Description Join an established internal IT support organization responsible for delivering dependable technology assistance across a large, diverse portfolio of brands. The service desk operates in a collaborative, customer-focused environment where technicians work together to resolve user issues, maintain productivity, and create a positive support experience. This team values responsiveness, clear communication, practical problem-solving, and continuous learning. The position offers exposure to a broad range of users, devices, applications, and support situations, making it a strong opportunity for an experienced Level 1 technician who wants to continue developing toward Level 2 support or another internal IT specialty. What's In Store For You * Six-month contract-to-hire opportunity. * Standard schedule of 8:00 AM to 5:00 PM. * Fully onsite position in Charlotte, North Carolina, five days per week during the contract and after conversion. * Direct exposure to a wide range of desktop, hardware, access, and end-user support issues. * Opportunity to grow into Level 2 support or pursue advancement within other internal IT teams. * Streamlined interview process consisting of one virtual interview with the hiring leaders. How You Will Make An Impact * Serve as an initial point of contact for employees requesting technical assistance by phone, ticket, or in person. * Manage an active support queue while accurately recording, prioritizing, updating, and closing incidents. * Diagnose and resolve Level 1 and Level 1.5 issues involving desktops, laptops, printers, Microsoft applications, user accounts, connectivity, mobile devices, and communication tools. * Perform password resets and basic user or computer administration through Active Directory. * Use internal documentation, knowledge articles, and available technical resources to troubleshoot issues efficiently. * Escalate unresolved incidents to Level 2 technicians or specialized IT teams with complete and useful documentation. * Help users understand self-service options and practical steps for avoiding recurring issues. * Contribute to knowledge base articles and support documentation. * Follow established IT security practices, service procedures, and escalation standards. * Maintain a professional, patient, and customer-focused approach during every interaction. ## Related Videos - [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)