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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Applications Specialist - **Company:** Abbott Laboratories - **Location:** Huntington, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $61,300.0 - $122,700.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Information Technology - **Published:** September 28, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-applications-specialist-east-region-huntington-wv--f69ea423-92ff-43c2-aa33-f3557fab1396 ## About the Role * Qualified candidates must currently live in the East Region area. * Preferably line in Massachusetts, New Jersey, New York or West Virginia. * Must be able to travel 90% or more. * Relocation assistance is not authorized for this position. * Must have a Valid Driver's License., * Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields * Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products Preferred Requirements * Bachelor's Degree in Medical Technology * Four (4) years' experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory., Assays, Biology, Blood Disorders, Call Centers, Cardiovascular Disease, Career Development, Chemistry, Clinical Laboratory, Continuous Improvement, Corrective and Preventative Action (CAPA) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, Diagnostics Solutions/Software, Diversity, Documentation, Documentation Standards, Driver's License, Environmental Chemistry, Exit Interviews, Facebook, Health Plan, Health Science, Healthcare, Hospital, Identify Issues, Immunoassays, Infectious Diseases, Informatics, International Health, Interviewing Skills, Laboratory, Medical Diagnosis, Medical Equipment, Medical Office, Medical Products, Myocardial Infarction, On Site Support, Patient Care, Performance Management, Preferred Provider Organization (PPO), Problem Solving Skills, Process Improvement, Product Strategy, Project/Program Management, Resolve Customer Issues, Retirement Plan, Safety Process, Safety/Work Safety, Sales, Sales Management, Technical Delivery, Time Management, Training/Teaching, Tuition Reimbursement, Twitter, Usability Engineering, Willing to Travel ## Description * Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting. * Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system. * Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans. * Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process. * Provide onsite operations training to customers. Manage integration timelines and conduct exit interviews to present results and secure customer buy-in. * Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency. * Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps. * Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies. * Provide feedback on new product performance and customer usability to drive design improvements. * Support account management in critical situations, collaborating across sales and service teams. * Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards. * Manage project, time, and customer accounts to align with organizational priorities and sales objectives. * High visibility role influencing customer satisfaction. * Operates independently with broad discretion; collaborates across teams and functions. * Drives CAPA effectiveness through accurate documentation and resolution of customer concerns. * Upholds integrity and transparency in all customer and internal interactions. ## Related Videos - [Geometric deep learning for drug discovery](https://www.wearedevelopers.com/videos/264-geometric-deep-learning-for-drug-discovery) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)