> Markdown version of [/jobs/ext/3122197-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/3122197-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support Engineer

- **Company:** SRI Tech Solutions Inc.
- **Location:** Plano, United States
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Databases, Data Integrity, Extract Transform Load (ETL), Data Warehousing, Cursor (Graphical User Interface Elements), DevOps, Monitoring of Systems, HP Systems Insight Manager, Python (Programming Language), Unix Shell, Log Analysis, Oracle SQL Developer, Shell Script, SQL Stored Procedures, PL-SQL, SQL Databases, Freeform SQL, Enterprise Software Applications, Database Optimization, Software Troubleshooting, Reliability of Systems, Database Performance, Backend, Splunk, Appdynamics, Dynatrace, Servicenow
- **Published:** September 28, 2026
- **Apply:** https://www.dice.com/job-detail/b7bd26bb-5b3f-48cc-9455-7b838a8f41d2

## About the Role

* Strong hands-on experience with Splunk administration and monitoring.
 * Expertise in Oracle SQL and PLSQL development.
 * Experience with production support, incident management, and problem management.
 * Strong troubleshooting, analytical, and root cause analysis skills.
 * Knowledge of Unix/Linux environments and shell scripting.
 * Familiarity with ITIL processes and service monitoring practices.
 * Ability to work in a fast-paced 24x7 production support environment.
 * Excellent communication and collaboration skills.

Preferred Skills

 * Unix Shell Scripting and Python automation.
 * Cloud platforms such as AWS or Azure.
 * Database performance tuning and optimization.
 * Experience with monitoring tools like Dynatrace or AppDynamics.
 * Knowledge of DevOps tools and CI/CD processes.
 * Exposure to ETL processes, data warehousing concepts, and ServiceNow.
 * Automation and operational process improvement experience.

## Description

We are seeking a highly motivated Production Support Engineer with strong expertise in Splunk Enterprise and Oracle SQL/PLSQL to support mission-critical enterprise applications. The ideal candidate will be responsible for application monitoring, incident management, root cause analysis, database troubleshooting, and continuous service improvement in a 24x7 production environment.

Primary Skill: Splunk Enterprise

 * Develop and maintain Splunk dashboards, reports, and alerts.
 * Create and optimize SPL (Search Processing Language) queries.
 * Onboard, configure, and manage application log sources.
 * Monitor application health and proactively identify issues.
 * Perform log analysis, incident investigation, and root cause analysis.
 * Drive observability and operational excellence through effective monitoring.

Secondary Skill: Oracle SQL / PLSQL

 * Write and maintain complex SQL queries, stored procedures, packages, functions, triggers, and cursors.
 * Troubleshoot database-related production issues.
 * Support batch processes and backend application functionality.
 * Analyze and optimize SQL execution plans and database performance.
 * Ensure data integrity and system reliability.


## Related Videos

- [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Mobile vs. Backend DevOps](https://www.wearedevelopers.com/videos/1662-mobile-vs-backend-devops)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know)