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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** ISI Enterprises - **Location:** Springfield, VA, United States - **Experience:** Experienced - **Contract:** Contract - **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Software as a Service, Cloud Computing, Data as a Services, Data Security, Linux, Domain Name System (DNS), Infrastructure as a Service (IaaS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Platform as a Service (PAAS), Remote Desktop Services, Azure Active Directory, Remote Infrastructure Management, Software Engineering, Wi-Fi Technology, Gsuite, Api Management, User Administration - **Published:** September 28, 2026 - **Apply:** https://www.juju.com/job/16_baf46c4713 ## About the Role ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171., This position requires applicants to have current, interim eligibility or previous security clearance. * Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation. * Interim clearances will be accepted for consideration. * All clearances are encouraged to apply. * U.S. citizenship is required by federal regulation Applicants without any of the above will not be considered at this time due to contract requirements. * 4 to 6 years working in an IT Support Focused role (minimum) * CompTIA A+ * Microsoft Certified: Azure Fundamentals (AZ-900) * Microsoft Certified: Microsoft 365 Fundamentals (MS-900) * Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams. * Experience with Google Workspace, VPNs, DNS, and mobile device management. * Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts. * Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing systems and remote management tools * Strong communication, problem-solving, and time management abilities. * Ability to work both independently and collaboratively in a fast-paced setting. * Experience with Service Level Agreements (SLAs) and SOP creation. * Detail-oriented with a proactive approach to troubleshooting and continuous improvement ## Description * Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management. * Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems. * Troubleshoot Windows, Mac, and Linux operating systems * Assist with resolving basic API integrations and connectivity issues. * Assist with setting up and configuring desktops, laptops, monitors, and other peripherals. * Perform end user management and account provisioning. * Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support. * Diagnose and escalate network issues, including Wi-Fi and LAN connectivity. * Conduct proactive system health checks to maintain operational efficiency. * Handle Personally Identifiable Information (PII) with strict adherence to security protocols. * Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements. * Maintain detailed and accurate documentation of support activities while ensuring data security. * Work closely with team members to ensure efficient issue resolution. * Follow and enhance standardized processes and checklists to improve service quality. * Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)