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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Kforce Inc. - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Ethernet, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Network Troubleshooting, Network Architecture, Software Engineering, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Okta, Software Troubleshooting, Microsoft InTune, Fortinet, User Administration - **Published:** September 28, 2026 - **Apply:** https://www.dice.com/job-detail/9466a902-d745-461e-9203-e7e031472c11 ## About the Role * 3+ years of IT support, desktop support, or field technology support experience * Experience providing both onsite and remote technical support * Experience working in a high-volume ticketing environment * Experience with Jira or similar ticket management systems * Hands-on experience supporting Fortinet switches and Cisco wireless access points * Strong knowledge of: Network troubleshooting; Wi-Fi technologies; Ethernet networking; Switching infrastructure * Ability to work independently and manage multiple priorities * Valid driver's license and willingness to travel locally between sites as needed Preferred Qualifications: * Experience with: Okta; Microsoft Intune; Meraki MDM; Apple Business Manager; Universal Print; Digital kiosks and media display technologies * Experience supporting onboarding and offboarding processes * Strong organizational and time-management skills * Ability to perform effectively in a fast-paced operational environment Desired Soft Skills: * Strong customer service orientation * Excellent communication and interpersonal skills * Self-motivated and proactive approach to problem solving * Adaptable, dependable, and team-oriented * Strong troubleshooting and critical-thinking abilities * Ability to build relationships across all levels of an organization Physical Requirements: * Comfortable working in equipment rooms and operational environments * Ability to lift and move IT equipment as needed * Ability to install, troubleshoot, and maintain networking hardware and cabling Top Must-Have Skills: * IT/Desktop Support * Network Troubleshooting * Fortinet Switches * Cisco Wireless Access Points * Jira/Ticketing Systems * Intune, Okta, or MDM Experience * Strong Customer Service & Communication Skills ## Description Kforce has a client that is seeking an IT Support Analyst in Orlando, FL., We are seeking a motivated and customer-focused IT Support Analyst to serve as the primary IT support resource for the Orlando market. This individual will provide hands-on technical support, troubleshoot hardware and software issues, maintain network infrastructure, and deliver exceptional service to end users in a fast-paced operational environment. The ideal candidate is a proactive problem solver who enjoys working directly with users, supporting critical technology systems, and ensuring reliable IT operations across multiple locations., * Provide onsite and remote technical support for end users * Troubleshoot and resolve hardware, software, network, and connectivity issues * Manage and resolve incidents within a high-volume ticketing environment * Serve as the primary local IT support contact * Support onboarding and offboarding activities, including account provisioning, equipment deployment, and access management * Install, maintain, and troubleshoot network infrastructure, including: Fortinet switches; Cisco wireless access points; Ethernet cabling and connectivity; Wi-Fi performance and troubleshooting * Support technology installations, upgrades, and maintenance activities * Assist with troubleshooting network outages and connectivity issues * Maintain equipment and infrastructure documentation * Support identity and access management platforms such as Okta * Manage and troubleshoot endpoint and mobile device management solutions including: Microsoft Intune; Meraki MDM; Apple Business Manager * Assist with endpoint deployments, configurations, and ongoing support * Support user account administration and security best practices * Build strong relationships with end users and business stakeholders * Provide exceptional customer service and technical support * Coordinate issue resolution with internal teams and external vendors ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)