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# Enterprise Monitoring Tools Technician

- **Company:** A.C. Coy
- **Location:** Eagan, MN, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Monitoring of Systems, Cisco WebEx, Data Logging, Enterprise Software Applications, Information Technology
- **Published:** September 28, 2026
- **Apply:** https://www.careerjet.com/job/us0768dd4d587d3ef8f15a00c2564ab0b6/eaa

## About the Role

* High School diploma or equivalent with 5+ years additional experience or Bachelor's degree with 1+ year of IT experience.
 * Past experience with help desk or Incident management.
 * Strong knowledge and understanding of networking.
 * Basic understanding of Windows and Linux operating systems.
 * Ability to identify and relay information and symptoms detected by monitoring tools.
 * Ability to read and follow detailed instructions or procedures.
 * Strong communication skills.
 * Must be able to obtain a Position of Public Trust Clearance.
 * Must be a US Citizen or have US Permanent Residence status (Green Card).
 * Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.

## Description

* Tier One Technologies is seeking an Enterprise Systems Monitoring Technician to support our direct U.S. Government client.
 * This is an onsite contract-to-hire position based in Eagan, MN.
 * This position requires a work schedule of 11 pm - 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (Monday-Friday) days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
 * SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT., * Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
 * Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
 * Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
 * Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
 * Assist in triage and incident management with collection and analysis of performance metrics.
 * Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
 * Compose and send notifications to management for incidents.
 * Monitor and execute incident and change requests.
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