> Markdown version of [/jobs/ext/3125061-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3125061-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Kforce Inc. - **Location:** Coppell, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, PC Tools, Microsoft Office, Adobe, Bug Reporting, Information Technology, Servicenow - **Published:** September 28, 2026 - **Apply:** https://www.dice.com/job-detail/c7898cb9-e885-4661-844d-276fb2de04ff ## About the Role * College diploma or university degree in the field of computer science and five years of equivalent working knowledge * 1-3 years of experience in PC software and hardware support in a corporate environment * Familiar with ITIL framework * Beginning to intermediate knowledge of the administration, installation and troubleshooting of Microsoft Windows 10, Windows 11. * Beginning to intermediate knowledge for installation and troubleshooting of the following software suites: Adobe, Microsoft Office, and other productivity suites * Familiar with the administration and support of clearing house platforms * Familiar with Active Directory administration, including the creation of domain and exchange accounts * Excellent troubleshooting skills over the telephone * Good interpersonal skills and attention to customer service * Ability to work effectively in a fast-paced environment * Ability to communicate effectively * Able to provide first class customer service to both internal and external customers * Able to effectively prioritize incidents and service requests * Able to work flexible hours based on business demands * Enjoy working in a team environment * Able to sit, stand and walk for extended periods of time * Able to lift up to 50 pounds ## Description A client with Kforce is seeking a Sevice Desk Agent to join their team in Coppell, TX., Under the direction of the IT Support Supervisor/Manager, the IT Support Specialist will work on the Service Desk and will be the first point of contact for advisors and internal customers. The IT Support Specialist is responsible for first- and second-level advisor and internal support and for setting up, testing, upgrading, troubleshooting and deploying a variety of applications. The Sevice Desk Agent prepares daily problem reports, enters tickets and updates Service Desk tracking management software, and assists internal and external customers through effective support, communication, software utilization and technology., * Providing technical support to advisors for various applications and functions * Interacting with all appropriate departments within IT in order to restore service and/or identify problems * Documenting and maintaining IT Service Desk-related processes and procedures * Maintaining appropriate service level agreement (SLA) on tickets in CONTACT and/or Service Now, our service request systems * Accurately classifying and documenting requests and incidents * Fielding incoming requests from end users via both telephone and email in a courteous manner * Monitor and address tickets coming through self-service portal * Establishing and maintaining excellent rapport with external customers * Identifying and learning appropriate software and hardware used by the organization * Providing end-to-end user support by following up with the end user to confirm request closure ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)