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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician II - **Company:** IT1 Limited Liability Company - **Location:** Columbus, OH, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Business Software, Collaborative Software, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Network Connections, Visual Systems, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Laptops, Servicenow - **Published:** September 28, 2026 - **Apply:** https://www.juju.com/job/16_50f0291d2 ## About the Role * 2-5+ years of experience in desktop or end-user support * Experience supporting Windows-based environments and enterprise applications * Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals) * Familiarity with IT ticketing systems (e.g., ServiceNow or similar) * Strong customer service and communication skills, * Experience with endpoint management tools (e.g., Intune, MECM/SCCM) * Experience supporting executive/VIP users in a corporate environment * Relevant certifications (CompTIA A+, Network+, ITIL Foundation) * Experience in regulated industries (e.g., financial services) ## Description Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly. This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset. The ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true "white-glove" support experience, we'd love to meet you. Join a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment. Requirements Key Responsibilities * Customer Service & End-User Support * Provide responsive, professional, and courteous technical support to all end users * Deliver a high-quality customer experience by communicating clearly and setting expectations * Maintain ownership of incidents and service requests from initiation through resolution * Ensure timely updates and accurate documentation within the ticketing system * VIP / Executive Support * Provide white-glove technical support to executive leadership and VIP users * Anticipate and proactively address technical needs to minimize downtime * Maintain a high degree of professionalism, discretion, and urgency when handling executive requests * Support executive workstations, mobile devices, and conference room setups with minimal disruption * Event & Meeting Support * Provide technical support for meetings, conferences, and special events * Set up and troubleshoot: * Conference room technology * Audio/visual systems * Collaboration tools (Teams, conferencing platforms) * Ensure smooth operation of technology during live events and quickly resolve issues as they arise * Technical Troubleshooting (Hardware & Software) * Diagnose and resolve issues related to: * Windows operating systems * Standard business applications * Network connectivity and user access * Perform installation, configuration, and maintenance of desktops, laptops, and peripherals * Troubleshoot and support: * Printers and secure print systems * Docking stations, monitors, and accessories * Escalate complex issues to appropriate teams while maintaining ownership * Endpoint & Device Support * Support device lifecycle activities, including: * Imaging and device deployment * Hardware replacements and refresh programs * Onboarding/offboarding setup and equipment provisioning * Ensure endpoints are configured according to enterprise standards * Operational Support & Documentation * Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate and complete ticket documentation for all work performed * Follow established policies, procedures, and escalation processes ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof CiesĖlak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)