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# Genesys Cloud Software Engineer (Developer)

- **Company:** Excelia, SL
- **Location:** Pozuelo de Alarcón, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Systems Engineering, Microsoft Azure, Cloud Computing, Computer Networks, Network Address Translation, Subnetting, JSON, Microsoft Dynamics, OAuth, JSON Web Token, Genesys, System Availability, Restful APIs, Webhooks, Software Version Control
- **Published:** June 4, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=31d5c324e8dba0bf

## About the Role

Do you have experience in REST?, * 3-7+ years of experience in contact center, telephony development, or systems engineering.

 * At least 2 years of hands-on experience with Genesys Cloud or a similar CCaaS platform.
 * Proven experience delivering production inbound and outbound services and supporting go-live activities.
 * Ability to translate business requirements into technical solutions.
 * Experience troubleshooting complex issues and ensuring platform reliability.
 * Familiarity with cloud concepts, security fundamentals, and version control.
 * Experience working with REST APIs, webhooks, JSON, OAuth2, and JWT.

Nice to Have

 * Genesys Cloud certifications (Certified Professional, Architect, or similar).
 * Experience with Genesys Cloud Architect API and Inbound/Outbound Campaign APIs.
 * Knowledge of cloud platforms such as AWS, Azure, or GCP.
 * Understanding of networking concepts including VPCs, subnets, NAT, and security groups.
 * Experience with event-driven integrations (EventBridge or similar technologies).
 * Exposure to CRM platforms such as Microsoft Dynamics.
 * Cloud provider certifications (AWS, Azure, or GCP).

Skills & Competencies

 * Strong communication and interpersonal skills.
 * Analytical and solution-oriented mindset.
 * High attention to detail.
 * Strong collaboration and teamwork abilities.
 * Empathy and stakeholder-focused approach.
 * Flexibility and adaptability in dynamic environments.

## Description

* Develop and maintain customer experience flows using Genesys Cloud Architect.
 * Build and support integrations through Genesys Cloud APIs, Data Actions, and event-driven services.
 * Implement routing logic, automation, and configurations for voice and digital channels.
 * Collaborate with Product Owners, Business Analysts, architects, and development teams to deliver scalable solutions.
 * Troubleshoot issues, optimize performance, and ensure platform stability.
 * Participate in testing, documentation, and deployment activities following development best practices.
 * Contribute to the continuous improvement of the contact center platform and related processes.


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