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# Service Desk Mitarbeiter / IT-Support

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Jülich, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** September 28, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1002383749-S

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich

 * Gute Kenntnisse in MS Windows 10/11

 * Sicherer Umgang mit MS Office 2021 und MS Office 365

 * Grundkenntnisse in macOS und Linux

 * Grundverständnis von Netzwerken

 * Erfahrung im Umgang mit Ticketsystemen

 * Kenntnisse gängiger IT-Service-Standards (z.B. ITIL, ISO 20000 oder vergleichbar)

 * Sehr gute Deutsch- und Englischkenntnisse

 * Freundliches, serviceorientiertes Auftreten sowie sorgfältige Arbeitsweise

## Description

* Primärer 1st-Level-Support im Service Desk (Hotlinebetrieb)

 * Annahme, Kategorisierung und Priorisierung von Service Requests und Incidents

 * Bearbeitung von Service Requests im Rahmen des Hotlinedienstes

 * Analyse, Bearbeitung und Behebung von Incidents

 * Weitergabe komplexerer Anfragen an die zuständigen Fachbereiche

 * Dokumentation aller Vorgänge im Ticketsystem


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