> Markdown version of [/jobs/ext/3126824-servicenow-administrator-automation-analyst](https://www.wearedevelopers.com/jobs/ext/3126824-servicenow-administrator-automation-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Administrator / Automation Analyst - **Company:** Harris Computer Systems - **Location:** Nashville, TN, United States - **Experience:** Expert - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Computer-Aided Design, Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Automation of Tests, Bootstrap (Software), Cascading Style Sheets (CSS), Configuration Management Databases, Software Documentation, System Configuration, Design of User Interfaces, Human-Computer Interaction, Identity and Access Management, Microsoft Software, Azure Active Directory, Requirements Management, Responsive Web Design, Search Technologies, Simple Object Access Protocol (SOAP), Software Engineering, Systems Integration, Test Case, Scripting, Chatbots, Client Side Scripting, SOAPAPI, Generative AI, Microsoft InTune, AngularJS, Infrastructure Automation Frameworks, Information Technology, Data Management, Restful APIs, Multiplatform, Workday, Servicenow - **Published:** September 28, 2026 - **Apply:** https://www.careerbuilder.com/job-details/servicenow-administrator-automation-analyst-nashville-tn--74b845da-0fd5-4c91-b679-1af4cb65f09b ## About the Role * 3-5 years of hands-on ServiceNow administration, configuration, or platform support experience. * ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience. * Experience with ServiceNow ITSM and core platform configuration. * Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities. * Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment. * Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes. * Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes. * Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap. * Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality. * Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions. * Experience creating and executing test cases and supporting or coordinating UAT. * Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills. * General understanding of ITSM and ITIL principles. WHAT WILL MAKE YOU STAND OUT * ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience. * Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and integrations with enterprise platforms such as Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365/Teams, Active Directory, or similar systems. * Experience automating cross-platform business processes such as onboarding/offboarding, identity and access management, device management, or service fulfillment. * Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities. * Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities. * Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF). * Understanding of UI/UX, usability, responsive design, and accessibility principles., Acceptance Testing, Administrative Skills, Agile Programming Methodologies, Analysis Skills, AngularJS, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Bootstrap, Business Analysis, Business Processes, Business Services, CAD (Computer-Aided Design) Software, CSS (Cascading Style Sheet), Communication Skills, Continuous Improvement, Documentation, HTML (HyperText Markup Language), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Internet Portal, JavaScript, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Multiplatform/Cross-Platform, Onboarding, Operational Strategy, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Flow, Process Improvement, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Search Agent, ServiceNow, Software Development, Systems Administration/Management, Technical Support, Test Case, Test Design, Test Harness, Test Plan/Schedule, Test Scenario, Testing, Usability Engineering, User Interface/Experience (UI/UX), Writing Skills Harris Computer Systems ## Description We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform. A primary focus of this role will be identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency. The successful candidate will work with business and technical stakeholders to understand processes and requirements, identify improvement opportunities, and help design, configure, test, and implement practical ServiceNow solutions. This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business analysis, user experience, testing, and strong communication skills. The successful candidate will work alongside our existing Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement WHAT YOU WILL DO * Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities. * Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities. * Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes. * Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements. * Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods. * Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans. * Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality. * Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders. * Support releases, upgrades, instance clones, deployment validation, and post-implementation activities. * Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders. * Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement. ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)