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# GIS Help Desk Specialist - Remote / Telecommute

- **Company:** CYNET SYSTEMS INC.
- **Location:** Frankfort, KY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Application Testing, ArcGIS (Software), GIS Applications
- **Published:** September 28, 2026
- **Apply:** https://www.dice.com/job-detail/da8195a3-2c26-4edc-a9d6-1f35e0f56e55

## About the Role

* Minimum 2+ years of experience in a GIS-related role.
 * Strong written and verbal communication skills.
 * Excellent customer service skills with a focus on customer satisfaction.
 * Solid problem-solving skills and the ability to think critically.
 * Technical proficiency in ArcGIS Pro.
 * Experience in ArcGIS Online, ArcGIS Survey123, and ArcGIS Field Maps is preferred, but not required.
 * Ability to teach and train customers on GIS applications.
 * Demonstrated drive to learn and grow.
 * Confidence to manage responsibilities independently.
 * Live within the United States.
 * Work standard EST hours (8:00am - 4:30pm).

## Description

The candidate will join the Help Desk team to provide GIS-related technical support and training to customers, ensuring they can effectively use the organization s GIS products and services. The candidate will be the first point of contact for troubleshooting and resolving technical issues, as well as providing guidance and training to customers throughout Kentucky., * Provide excellent customer service and technical support to customers via Microsoft Teams meetings, chats, and email.

 * Collaborate closely with each member of the GIS team.
 * Troubleshoot and resolve GIS-related issues in a timely and efficient manner.
 * Conduct training sessions for customers to enhance their understanding and use of GIS tools.
 * Develop and maintain technical documentation and user guides.
 * Collaborate with the development team to identify and address software bugs and improvements.
 * Stay up to date with the latest GIS technologies and trends.
 * Perform application testing and training material development as part of project support.
 * Empower customers to create their own spatial solutions when appropriate, guiding them with clear standards and technical support as needed., * Perform other duties as assigned.