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# JOB TITLE: Amazon Connect Developer - Lex & Lambda

- **Company:** Amazon.com, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Amazon S3, Cloud Computing, Continuous Integration, Amazon DynamoDB, Identity and Access Management, Lex (Software), Routing, E2e Testing, Software Deployment, Systems Integration, Amazon Connect, Enterprise Software Applications, AWS Lambda, Backend, Cloudwatch, Api Gateway, Restful APIs, Amazon Lex, Serverless Computing
- **Published:** September 28, 2026
- **Apply:** https://www.dice.com/job-detail/f5b384f5-6baa-4b3d-8ba4-368a2441448a

## About the Role

* Experience with large enterprise contact-center implementations or migrations.
 * Experience integrating Amazon Connect with CRM platforms.
 * Knowledge of AWS API Gateway, DynamoDB, CloudWatch, S3, IAM, and other serverless services.
 * Experience with CI/CD and Infrastructure as Code.
 * AWS certifications.

## Description

We are seeking experienced Amazon Connect Developers with strong hands-on expertise in Amazon Connect, Amazon Lex, and AWS Lambda to design and develop enterprise cloud contact-center solutions., This is a development and implementation-focused position, not an Amazon Connect administration role. Candidates should have hands-on experience building IVR/contact flows, conversational experiences, routing solutions, Lambda integrations, and serverless AWS components supporting enterprise contact-center environments., * Design and develop contact-center solutions using Amazon Connect.

 * Build and customize IVR and Amazon Connect contact flows.
 * Develop conversational and self-service experiences using Amazon Lex.
 * Develop AWS Lambda functions to support contact-center workflows and integrations.
 * Configure and develop routing logic, queues, routing profiles, and customer interaction flows.
 * Integrate Amazon Connect with enterprise applications and backend services.
 * Develop REST API and serverless integrations using AWS services.
 * Translate business and contact-center requirements into scalable technical solutions.
 * Build reusable components and integration patterns for Amazon Connect.
 * Perform functional, integration, and end-to-end testing.
 * Troubleshoot complex issues involving contact flows, Lex, Lambda, routing, APIs, and integrations.
 * Support application deployments and production implementations.
 * Perform root-cause analysis and resolve production issues.
 * Collaborate with application, cloud, infrastructure, security, and contact-center teams.
 * Maintain technical design and development documentation., * Amazon Lex
 * AWS Lambda
 * Amazon Connect Development
 * IVR / Contact Flow Development
 * Routing / Queues
 * Contact Center / CCaaS Development
 * REST APIs
 * AWS Integrations
 * Serverless Architecture
 * Production Implementation
 * Troubleshooting & Root Cause Analysis


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