> Markdown version of [/jobs/ext/3127503-it-systems-and-support-manager](https://www.wearedevelopers.com/jobs/ext/3127503-it-systems-and-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems and Support Manager - **Company:** National Association Of College And University Business Officers - **Location:** Washington, DC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Cyber Security, Information Technology Operations, Automation of Marketing, Microsoft Office, Phishing, Salesforce.Com, Systems Integration, Web Platforms, Information Technology, Performance Monitor, Sitecore, Hubspot, Api Management - **Published:** September 28, 2026 - **Apply:** https://www.juju.com/job/16_bb39aeeb13 ## About the Role 1. Analytical/Problem Solving 2. Customer/Member Focus 3. Technical/Professional Knowledge 4. Project Management 5. Innovation 6. Leadership 7. Outcomes Focus 8. Teamwork, * Bachelor's degree in information technology, computer science, or a related field (or equivalent experience). + 5+ years of experience in IT systems management, end-user support, and infrastructure management. * Expertise in Windows 11, Office 365, Zoom, and endpoint security platforms. + Familiarity with CRM, CMS, and marketing automation platforms (e.g., Salesforce, Sitecore, HubSpot). * Strong project management and troubleshooting skills. * Excellent written and verbal communication skills. * Certifications such as Microsoft Certified: Modern Desktop Administrator or CompTIA A+/Security+ are preferred. ## Description The IT Systems and Support Manager combines IT systems management, end-user support, and cloud infrastructure engineering into a single role. This role complements the Web Platform Manager by focusing on infrastructure, support, and internal platform reliability while collaborating on shared systems and governance initiatives. The ideal candidate is a proactive problem-solver who can balance strategic goals with daily operational needs. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Platform Support and Administration * Collaborate with platform owners to ensure cohesive governance, documentation, and cross-platform performance. + Manage and maintain IT platforms, including: + Windows 11, Office 365, Zoom, and Sentinel One for endpoint security. + Security awareness training through platforms like KnowBe4. + Administer and provide support for organizational platforms: + Nimble/Salesforce, Sitecore, HubSpot, Higher Logic, eShow, and Cadmium, focusing on platform reliability, integrations, and user support across departments. + Oversee system integration and API management for these platforms. Technical and End-User Support * Provide day-to-day technical support for staff across hardware, software, and network systems. * Manage Audio/Visual (A/V) support for meetings, webinars, and office-based events. * Deliver on-site support as needed for office-based IT issues. * Conduct training and onboarding for new staff to ensure effective use of IT resources. Systems and Infrastructure Management * Support the deployment and ongoing configuration of cybersecurity initiatives, including app-based MFA, SSO integrations, and phishing training platforms. * Maintain and enhance IT infrastructure, including servers, cloud platforms, and backups. * Develop and enforce IT documentation, policies, and procedures. * Ensure compliance with security standards and industry best practices. Vendor and Resource Management * Manage vendor relationships, including contract negotiation and performance monitoring. * Support the Director of Information Technology in identifying and evaluating new vendors to optimize IT investments and resources. Process Improvement * Contribute to the NACUBO IT Team Charter and Platform Framework by maintaining clear documentation and serving as internal SME for assigned systems. * Support and maintain both the NACUBO IT Charter and Platform Frameworks, ensuring long-term documentation and ownership continuity. * Identify and implement process improvements to enhance IT operations and user experience. * Partner with Membership and other teams to streamline core Nimble processes and contribute to internal documentation aligned with platform governance standards. * Track and report on system usage and risk reduction in coordination with NACUBO's security training goals (e.g., KnowBe4 completion and PPP scores). * Lead initiatives to modernize and future-proof NACUBO's IT infrastructure. * Performs other duties as assigned., This position is remote, but the incumbent may occasionally work in the office. The incumbent will utilize standard office equipment, including a laptop or computer, phone, and printer/copier. Temperatures in a remote and office environment may fluctuate. Physical Demands 1. Sedentary work: Exerting up to 10 pounds occasionally. Active while managing onsite meetings/programs: Exerting up to 40 pounds. 1. To perform the duties of this position, the employee is regularly required to talk and hear. The employee may frequently be required to stand, walk, use hands and fingers to type, handle or feel, and reach with arms and hands. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Passkeys: Truly Phishing-Resistant? 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