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# Test Center Administrator

- **Company:** Prometric Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Computer Maintenance, Web Browsers, Microsoft Office
- **Published:** September 28, 2026
- **Apply:** https://www.careerbuilder.com/job-details/test-center-administrator-ft-raleigh-nc--09fddc57-88a4-45dc-81c5-96ac2ffd98f7

## About the Role

* High school diploma or equivalent required
 * College experience a plus

EXPERIENCE:

 * Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
 * Must be 18 years of age to qualify

SKILLS:

 * Ability to communicate professionally and effectively with candidates and coworkers
 * Ability to write detailed and accurate reports and correspondence
 * Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
 * Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing), * Must be able to bend, stoop, and lift up to 40 pounds
 * Ability to remain in a stationary position for extended periods of time while administering exams
 * Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
 * Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
 * Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols, Academic Examinations, Accreditation Standards, Call Centers, Candidate Sourcing, Communication Skills, Computer Maintenance, Customer Support/Service, Employee Assistance Plan, Federal Laws and Regulations, Flexible Spending Accounts, Government, High School Diploma, Leadership, Legal, Licensing, Lift/Move 40 Pounds, Materials Testing, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Problem Solving Skills, Restaurant, Retail, State Laws and Regulations, Team Player, Testing, Transformational Communications Architecture (TCA), Web Browsers, Writing Skills

## Description

* Maintain and apply expert knowledge of test center policies, practices and procedures
 * Greet examinees and verify identification
 * Perform required security checks including the use of wands
 * Continuously monitor candidates as they complete exams
 * Report and/or resolve candidate issues with urgency
 * Maintain secure environment and materials in the test center at all times
 * Ensure every candidate receives a fair and comfortable testing experience
 * Report any occurrences outside company guidelines
 * Ability to be flexible with scheduling based on Prometric days of operations
 * Represent Prometrics vision, mission and values
 * Safeguard the test center from misconduct
 * If applicable, digitally scan and record candidate fingerprint identification