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# JOB TITLE: NICE CXone / Cognigy Conversational AI Developer

- **Company:** United Technology
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Named Entity Recognition, E2e Testing, Systems Integration, Enterprise Software Applications, Chatbots, Backend, Bots, Virtual Agents, Restful APIs, Natural Language Understanding
- **Published:** September 28, 2026
- **Apply:** https://www.dice.com/job-detail/e40592e9-8c84-4401-a025-29818721572b

## About the Role

The ideal candidate must have practical development experience with NICE CXone and the Cognigy platform, including voice bots, virtual agents, conversational flows, IVR/customer interaction flows, APIs, and enterprise integrations., * Experience with enterprise CCaaS and Conversational AI implementations.

 * Experience integrating virtual agents with CRM and backend platforms.
 * Knowledge of NLU, intent recognition, entity extraction, and conversation design.
 * Experience with APIs and cloud-based integrations.
 * Experience with large enterprise contact-center transformations.

Must-Have Skills

 * NICE CXone
 * Cognigy Platform
 * Conversational AI Development
 * Cognigy Conversational Flow Development
 * Voice Bot / Virtual Agent Development
 * Contact Center / CCaaS Development
 * IVR / Customer Interaction Flows
 * API / REST Integrations

## Description

We are seeking experienced NICE CXone / Cognigy Conversational AI Developers with strong hands-on experience developing and implementing enterprise conversational AI and contact-center solutions., * Design and develop conversational AI solutions using Cognigy.

 * Build and implement voice bots, virtual agents, and automated conversational experiences.
 * Develop and customize contact-center solutions using NICE CXone.
 * Design conversational flows, customer journeys, and interaction workflows.
 * Develop and maintain IVR and customer interaction flows.
 * Integrate Cognigy conversational solutions with NICE CXone.
 * Develop integrations with enterprise applications, APIs, CRM systems, and backend services.
 * Implement REST API and web-service integrations supporting conversational experiences.
 * Translate business requirements and customer journeys into technical conversational designs.
 * Configure and develop routing and interaction logic where required.
 * Perform functional, integration, and end-to-end testing of conversational AI solutions.
 * Troubleshoot voice bot, conversational flow, API, integration, and contact-center issues.
 * Optimize conversational experiences based on testing and production performance.
 * Support deployments, releases, and production implementations.
 * Collaborate with AI, application, contact-center, infrastructure, and business teams.
 * Maintain technical and conversational-flow documentation.


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