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# System Support Engineer

- **Company:** Learn Beyond Consulting LLC
- **Location:** Moreno Valley, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, IMac, Systems Engineering, VoIP, Desktop Computing, Networking Basics, Azure Active Directory, Software Engineering, Wireless Access Point, Wi-Fi Technology, Kronos, Mobileiron, Tablet Computers, Peripherals, Information Technology, Laptops, Oracle Ebusiness, Pyramid, Cisco Switches, Cisco, User Administration, Servicenow, User Accounts
- **Published:** September 28, 2026
- **Apply:** https://www.dice.com/job-detail/b469f36e-e66f-4e3e-b495-e62f87bde0e6

## About the Role

* 8-10 years of proven experience in onsite IT support, systems engineering, or enterprise IT operations.
 * Advanced proficiency with tools such as ServiceNow, Ivanti MobileIron, ProxyPro, and Microsoft Entra.
 * Strong experience in supporting a wide range of hardware and peripherals including RF scanners, printers, and timekeeping systems.
 * Working knowledge of enterprise warehouse tools and account provisioning platforms.
 * Competence in network fundamentals including Cisco/Meraki configuration, VoIP telephony, and cabling.
 * Excellent communication, coordination, and documentation skills with a proactive service mindset.
 * ITIL Foundation certification or CompTIA A+ preferred.
 * Must adhere to organizational compliance standards including SOX controls and data security policies.

## Description

Position Overview: We are looking for a seasoned Senior System Support Engineer with 8-10 years of experience to deliver robust onsite IT support at our large-scale warehouse facility in Moreno Valley Mooresville, IN, CA. This role is pivotal in ensuring seamless operation of user devices, warehouse systems, and IT infrastructure in a 7-day operational environment. The ideal candidate will demonstrate strong technical expertise, leadership in coordination, and an ability to resolve complex issues efficiently.

Key Responsibilities:* Provide comprehensive onsite IT support in a high-demand warehouse environment.

 * Execute IMAC (Installs, Moves, Adds, Changes) services and address advanced hardware/software issues.
 * Configure and troubleshoot desktops, laptops, tablets, RF devices, Kronos timeclocks, mobile workstations, BenQ displays, and Wi-Fi RF lockers.
 * Support and manage VOIP phones, Cisco switches, Meraki access points, and HP/Zebra printers.
 * Deliver depot services, including device imaging, configuration, shipment, and asset handoff.
 * Facilitate onboarding and offboarding processes in close coordination with HR, IT, and Security teams.
 * Provision and manage user accounts across platforms including Active Directory, Pyramid, HighJump, CLS, Caja Robotics, Exotec, Miniload, Oracle EBS, Smart BOL, and Koerber One Vice Pick.
 * Perform monthly patching activities and apply Windows updates across supported endpoints.
 * Collaborate with remote support teams and escalate incidents using ServiceNow while ensuring SLA compliance.
 * Deliver remote troubleshooting through Teams, ProxyPro, and phone-based support channels.
 * Maintain accurate asset inventory and update documentation including SOPs and asset lifecycle records.
 * Provide hands-on support for network-related tasks such as firewall maintenance, switch installation, and structured cabling.