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# Information Technology Support Engineer

- **Company:** Sharp Brains
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Information Technology
- **Published:** September 28, 2026
- **Apply:** https://www.buscojobs.com.es/information-technology-support-engineer-en-madrid-ID-372423733

## About the Role

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.Work Mode: On-SiteEmployment Type: B2B/ Freelance ContractLocation: Seville, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track, and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirementsRequired Skills & Experience:1-3 years of experience in Desktop Support / IT SupportStrong knowledge of Windows ***** environmentBasic understanding of networking concepts (IP, DNS,
DHCP)Experience with Active Directory and user account managementGood troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to work independently in an on-site environment

## Description

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.Work Mode: On-SiteEmployment Type: B2B/ Freelance ContractLocation: Seville, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track, and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirementsRequired Skills & Experience:1-3 years of experience in Desktop Support / IT SupportStrong knowledge of Windows ***** environmentBasic understanding of networking concepts (IP, DNS, DHCP)Experience with Active Directory and user account managementGood troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to work independently in an on-site environment