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# Business analyst - crm

- **Company:** Applied Medical
- **Location:** Amersfoort, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Program Optimization, Information Systems, Customer Data Management, Monitoring of Systems, Microsoft Dynamics, Power BI, Data Streaming, Microsoft Power Automate, Information Technology, SAP S/4HANA, Integration Frameworks, Powerapps
- **Published:** September 29, 2026
- **Apply:** https://nl.talent.com/redirect?id=614018824552319257&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-09&puid=edaaaddfddacaddgbddf9dd8edd8addeadacbddb9ddb9ddebdddaddfbda7addecddb9dd9bea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de73deggddagdd7fddc3de93deggddf3ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=2&xml_batch_generation_id=a143542b-1483-4d2e-888f-e5ebddcb63e8&falcon=1&pid=1adf1872d7f4&bpid=7192c934f6a4d5f1bf7a151815e41b8f

## About the Role

* Bachelor's in Business/Information Systems/Computer Science or related (preferred)
 * 3+ years as a Dynamics 365 Functional Consultant/Business Analyst with hands-on CRM configuration, requirements gathering, and UAT. Healthcare/medical device experience a plus
 * Experience configuring Dynamics 365 Sales, Marketing, and Customer Service (leads, opportunities, accounts/contacts, cases, campaigns, journeys, segmentation, email, lead scoring)
 * Strong skills with Dynamics 365 customization (forms/views, business process flows, workflows), Power Platform (Power Apps, Power Automate, Power BI), and building dashboards/reports
 * CRM data modeling, migration, integration (, SAP S/4HANA), and data quality/governance experience; familiar with integration tools (, Azure Logic Apps).
 * Proven troubleshooting, system optimization, and mobile experience delivery for Dynamics 365
 * Relevant certifications preferred (MB-210, MB-220, MB-230, Power Platform) and excellent English communication/stakeholder management

## Description

* Partner with Sales, Marketing, and Customer Service to gather requirements and identify pain points
 * Lead requirements workshops and map current/future-state CRM processes
 * Convert business needs into functional specs, user stories, and acceptance criteria for Dynamics 365
 * Configure Dynamics 365 Sales, Marketing, and Customer Service (leads, opportunities, accounts, cases, journeys, campaigns, segmentation, scoring) using OOTB and Power Platform features
 * Work with tech teams to integrate Dynamics 365 with SAP S/4HANA and other systems for seamless data flow
 * Validate migrated data for accuracy and identify automation and analytics improvements (Power BI)
 * Build and maintain dashboards/reports to surface key sales, marketing, and service metrics
 * Lead User Acceptance Testing, troubleshoot functional issues, and ensure release quality
 * Develop training materials, deliver training, provide post-launch support, and drive adoption
 * Monitor system performance, optimize processes, and enforce CRM data governance and compliance
What you bring


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