> Markdown version of [/jobs/ext/3135394-it-operations-administrator](https://www.wearedevelopers.com/jobs/ext/3135394-it-operations-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Administrator - **Company:** YourShortlist - **Location:** Glasgow, UK - **Salary:** £37,476.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Documentation, Identity and Access Management, Information Technology Operations, User Environment Management, Web Hosting Services, Zoho Office Suite, Wi-Fi Technology - **Published:** September 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5902561996 ## About the Role · Demonstrable experience administering Microsoft 365 in a business environment · Strong end user computing and device management background · Experience supporting a CRM platform and telephony or contact centre systems · Confident, patient communicator able to support non-technical colleagues · Organised and self-directed, comfortable managing competing requests Desirable · Zoho CRM administration, and dialler platforms in an outbound sales environment · Relevant certification (Microsoft, CompTIA, networking or equivalent) · Experience in a small or scaling business where the role is broad BenefitsWe value flexibility, wellness, innovation, and integrity. We invest in people-not just performance. ## Description The IT Operations Administrator owns the day-to-day support of all technology across the business. Keeping systems, devices and infrastructure stable, secure and available. The role is the first point of contact for staff technology issues and is accountable for keeping the estate maintained, licensed and documented. It is deliberately separated from project and change work so that operational service is protected as the business invests in new technology. Scope of ownership · Microsoft 365 tenant, identity and access management · End user computing: device build, configuration, patching and lifecycle· Network, Wi-Fi and connectivity across all sites · Telephony infrastructure and dialler platforms (MaxContact, Ringover) · Zoho CRM administration: users, permissions and routine configuration · Website hosting, domains, certificates and DNS· Backup, endpoint protection and day-to-day security controls · Supplier and licence administration, including renewals, Service and support · Act as the primary point of contact for all staff technology issues · Triage, resolve and track incidents and requests to agreed response times · Manage escalation to third-party suppliers through to resolution Systems and infrastructure · Keep all systems patched, backed up, monitored and secure · Perform routine administration and minor configuration changes · Manage onboarding and offboarding of staff across all systems · Maintain an accurate asset register and system documentation Commercial administration · Track all licences, subscriptions and renewal dates, and provide renewal forecasts · Process approved purchases and manage supplier accounts and service contracts Working with change · Receive new systems into service through a defined handover process · Input operational and supportability requirements into project design · Escalate any change that risks operational stability Apply Now. Take the next step in your sales career. Join a company where your voice, ideas, and effort are valued-and where results are rewarded. ## Related Videos - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)