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# IT Support Analyst

- **Company:** Ashdown Group
- **Location:** Stockport, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Office, Windows Servers, Firewalls (Computer Science), Laptops, Windows Client
- **Published:** September 29, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-analyst/ashdown-group-job108056179

## About the Role

In order to be suitable for this role, you MUST be an excellent communicator with demonstrable expertise providing a proactive 1 st and 2 nd line user and systems support service in a Windows environment. You will have experience with hardware support for laptops, PCs, switches and printers, along with excellent Office 365, Windows, Azure and Active Directory experience. You will be a natural problem solver with a passion for technology. Key requirements include:

 * Strong background in 2 nd line IT support and infrastructure management
 * Strong knowledge of Windows Server and Windows client environments
 * Solid IT hardware experience
 * Solid understanding of networking, firewalls, and security best practices
 * Flexibility to travel for work

As part of a dynamic team, you will be responsible for the support, maintenance and development of the technical environment. Working with a broad range of technologies you will provide a proactive support service, ensuring systems remain accessible, available and well managed.

## Description

A large and highly successful business is looking for an accomplished IT Support Analyst to join its team based in Stockport. Please note this is an onsite and field based role - you'll work from the office in Stockport 2 or 3 days per week and spend the rest of your time supporting users at other sites across the country, so a full UK driving licence is mandatory.


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