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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead IT Support Specialist - **Company:** CareerCircle - **Location:** Dublin, OH, United States - **Experience:** Expert - **Salary:** $72,800.0 - $83,200.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Internet Protocol, Networking Basics, Network Protocols, Password Management, Primavera, Systems Development Life Cycle, Remote File Sharing, Software Technical Review, Software Troubleshooting, Information Technology, Laptops, User Administration - **Published:** September 29, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/oh/lockbourne/1b7e4b73-5c19-4072-b418-e9b3de9052ac ## About the Role * 4-5+ years of IT support experience * College degree preferred * CompTIA and/or Microsoft certifications are a plus * Strong troubleshooting and problem-solving skills * Experience supporting end users in a corporate environment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Microsoft 365 Drive Mapping Prioritization Problem Solving Customer Service Technical Support Help Desk Support Business Valuation Process Improvement Password Management Full Stack Development Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving), A growing insurance company is seeking an experienced Lead IT Support Specialist to join its IT team. This role is focused on providing end-user and technical support across the organization while helping maintain and improve the overall IT environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments., * Provide technical support for Windows operating systems, hardware, software, and business applications * Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivity * Document, track, and manage support requests through a ticketing system * Offer remote support and prioritize help desk tickets effectively * Perform user administration tasks including onboarding, offboarding, account setup, and access management * Support Microsoft 365 environments, including Teams and file-sharing solutions * Assist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshooting * Monitor and support security initiatives including password management, antivirus protection, and security controls * Participate in IT projects, implementations, and documentation efforts * Manage equipment deployment and shipments for remote users * Escalate complex issues as needed and collaborate with other IT team members to improve processes and user experience * Maintain detailed documentation of issue resolution and support activities Required Technical Skills * Help Desk / Desktop Support * Active Directory * Microsoft 365 Administration and Support * Windows Operating Systems * Hardware and Software Troubleshooting * Ticketing Systems * User Account Management * Networking Fundamentals * Microsoft Teams * Security and Endpoint Management Preferred Experience * Supporting growing organizations with multiple locations * Infrastructure and office technology setup * Documentation and process improvement initiatives * Acting as a resource or lead support technician, Scheduling Operations Leadership Management Purchasing Negotiation Construction Contract Law Communication Contract Review English Language Construction Law Project Management Workflow Management Contract Compliance Business Development Interpersonal Communications Sales Performance Management Request For Information (RFI) +0 Google Project Management Connectivity Engineer (NAO) - Split Shift TEKsystems Pataskala, OH*On-Site Auditing Operations Management Forecasting Coordinating Construction Communication Outside Plant Program Scope Quality Control Project Closure Project Planning Constructability Project Controls Quality Assurance Network Protocols As-Built Drawings Fiber Optic Cable Project Management Quality Management Business Valuation Structured Cabling Workflow Management Fiber Optic Testing Primavera (Software) Full Stack Development Optical Loss Test Sets Project Risk Management Business Transformation Internet Protocols Suite Software Technical Review Environment Health And Safety Systems Development Life Cycle Milestones (Project Management) Troubleshooting (Problem Solving) Optical Time-Domain Reflectometer +0 ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)